Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide.
Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.
Inside Sales Rep (Small Business Sales)
Your role will be to help small business customers choose Gusto. Interacting with customers who sign up on our website via email, chat, and live phone interactions, you’ll help match our people platform offering to their specific business needs, exercising advisory sales skills. You’ll help them navigate an important onboarding process, demonstrating sophisticated customer success skills.
Our team of over a hundred sales professionals includes folks practices across all channels and with different types of customers, but we all share deep passion and commitment to solutions selling: our company exists to solve problems for small businesses, and our sales team is a vital front door for small businesses who need and love our solutions. We have communal goals, a team spirit, and company leadership that cares about selling the right way.
Here’s what you’ll do day-to-day:
Answer live inbound calls and chats, and engage in email communication at a high volume, with customers at different points in the sales process: discovery, decision, and onboarding
Support customers through the process of onboarding which is about 70% of your daily conversations
Aid customers in selecting Gusto via the Sandler Selling System – this makes up about 30% of your daily conversations
Develop customer empathy and product expertise
Exercise and master advisory selling of solutions for small businesses
Participate in community and career development opportunities at Gusto
Here’s what we’re looking for:
Minimum of 1 year previous experience working in a high volume sales or customer service environment where you were cross selling, up-selling, or maintaining a quota / KPIs.
Desire to pursue a career in sales long term
A commitment to customer empathy and ethical business practices
Passion to achieve goals and improve your craft
Excellent communication skills both via phone and email/chat
Motivated by challenge and adaptable to change
This role is a Hybrid position requiring only 2 days in office per week. You must be located in the Metro area of Denver, CO, or Detroit, MI in order to qualify for this role. Our cash compensation amount for this role is targeted at $25/hr in Denver and Detroit. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.