About This Role
Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world’s leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description
Discover. A brighter future.
Great News!
- We offer 100% remote, combo, or on site – it’s your choice! You do need to live in Ohio, Utah, Arizona, or Delaware (and surrounding areas).
- And… Once you join the team, you will receive an office setup stipend of $250 and if working remote, you will receive a monthly stipend of $60 to help with internet.
Job Description
We know you’re going to love it here! Discover has an outstanding culture and the employee experience is fantastic! Check out all the reasons to apply:
We have lots of options with start dates and schedules.
Our next classes start in May 2022.
We post all our jobs in Eastern Standard Time- We are currently hiring for schedules with start times that range between the following hours:
- (DE & OH) Available shift is 11:30 AM to 8:00 PM EST
- (UT) Available shift is 9:30 AM to 6:00 PM MDT
- (AZ) Available shift is 8:30 AM to 6:00 PM MST
Note: Shifts are Monday- Friday only!
Competitive Wage:
Starting wage of $17.00 per hour with shift differential opportunities to earn up to $18.70 per hour.
Full Time Benefits
We could say there are too many to list, but it’s worth it to share the good news!
Starting DAY ONE (yes, you heard that correctly – NO WAITING PERIOD), you can take advantage of our amazing benefit package, designed with you and your future in mind! Check out the full list:
- Paid time off (at minimum, 20 personal days + 7 holidays per year)
- Medical/Dental/Vision/Life Insurance
- Education Assistance: fully paid Bachelors and tuition assistance & reimbursement options
- 401K with company match and fixed contribution
- Employee Stock Purchase Plan
What You’ll Do
- Handle complex customer service inquiries and problems via telephone, digital or chat channels through effective communication and problems solving skills. These routine customer inquiries may require deviation from standard screens, scripts and procedures.
- Navigate a computerized system for responding and/or troubleshooting to customer questions.
How You’ll Do It
- Handles complex customer service inquiries and problems via telephone, digital or chat channels.
- Utilizes effective verbal communication and problem-solving skills to handle customer service inquiries.
- Uses discretionary authority to satisfy the customer within reasonable limits including but not limited to adjustments, credit limit increases and complex solutions.
- Navigates a computerized system for responding and/or troubleshooting to customer questions which includes using standard screens, scrips and procedures.
- Documents Customer files.
Qualifications You’ll Need
The Basics
- Strong verbal communication and problem-solving skills
- Ability to multi-task, as needed, to get the job done
Bonus Points If You Have
- High school diploma or GED
- 1+ years of experience in customer service
- A quiet workspace (no background noises that can hinder customer interactions)
- Internet service with a minimum speed of 5mbps
- Personal smartphone or a tablet
Benefits You Might Not Have Expected
- Employee Assistance Program Counselors
- Discover Care@Work Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)
- Perks at Work (access discounts from over 30,000 merchants, earning WOW Points while you shop)
- Opportunities to volunteer in the community
- Development groups and training
- If you do choose to work onsite, we have a full service cafeteria featuring Starbucks and subsidized mindful options, as well as access to our Fitness Center. We also have onsite Health Clinics.
#INDDFS
#ZRDFS
#Remote
#BI-Remote
#LI-TB1
What are you waiting for? Apply today!