Zurich is a leading multi-line insurer that serves its customers in global and local markets. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations.
We are seeking confident, outgoing, and self-motivated Customer Care Professionals to join our dedicated team in April 2022. If you are passionate about customer service and want to help people, we want to talk to you. You will work 100% remote from your home office. This role offers an in depth, 6-week training that covers everything you’ll need to get started. Must be available to service customers within the following time zones – Mountain Standard Time.
Your Day to Day Responsibilities:
- Process clients’ first notice of loss claim reports received through Zurich’s phone & non-phone reporting options in a timely and accurate manner.
- Resolve complex claims inquiries and problems, judging when to pass complex queries on to or involve others in order to provide an effective service and clear advice to colleagues and customers.
- Liaise with internal and external clients in order to exchange information, clarify facts, and resolve queries and/or problems efficiently.
- Provide feedback and recommendations to the team in order to improve the quality of customer care.
- Follow procedures to ensure adherence to the company’s risk and compliance policies.
Highlights:
- Operating hours of 6:00 AM to 6:00 PM M-F (Mountain Standard Time)
- Work remotely (100%)
- Annual Merit Increase & Bonus Opportunity
- Opportunity for Overtime Pay
- Amazing PTO
- 401K Match
- Career mobility
- Medical, Vision & Dental
Basic Qualifications:
- High School Diploma or Equivalent
- +6 months Customer Service experience
- Data entry experience
Work from home office requirements:
- Designated workspace free from noise and other distractions
- Minimum internet connection via stable, high-speed internet connection of at least 5 Mbps up and 10 Mbps down
Preferred Qualifications:
- 6 months call center experience
- Strong data entry skills and the ability to type 32 WPM or more
- Demonstrated proficiency in Windows based operating systems and Microsoft office
- Ability to navigate multiple computer screens and browsers quickly and accurately
- Strong comprehension skills, professional demeanor
- Solid oral & written communication skills
- Demonstrated strong attention to detail and solid problem-solving skills
- Bilingual, Spanish to English
- Insurance knowledge preferred
The hourly rate for this role is around $15. This is the rate Zurich NA in good faith believes is the rate of possible compensation for this role at the time of the posting. Zurich NA may ultimately pay more or less than the posted rate and this rate is only applicable for jobs to be performed in Colorado. This rate may be modified in the future. This job is also bonus eligible. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable.