Location(s): AM – Addison, AM – Alabama Virtual Office, AM – Anoka, AM – Arizona Virtual Office, AM – Atlanta, AM – Chicago, AM – Colorado Springs, AM – Colorado Virtual Office, AM – Edina, AM – Idaho Virtual Office, AM – Illinois Virtual Office, AM – Iowa Virtual Office, AM – Kansas Virtual Office, AM – Las Vegas, AM – Minnesota Virtual Office, AM – Missouri Virtual Office, AM – Montana Virtual Office, AM – Nebraska Virtual Office, AM – Nevada Virtual Office, AM – Omaha, AM – Overland Park, AM – Utah Virtual Office
Remote Working: Yes
Schedule: Full Time
Employment Sponsorship Offered: No Zurich is a leading multi-line insurer that serves its customers in global and local markets. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations.
We are seeking confident, outgoing, and self-motivated Customer Care Professionals to join our dedicated contact center team in January 2024. If you are passionate about customer service and want to help people, we want to talk to you. You will work 100% remote from your home office. This role offers an in depth, 6-week training that covers everything you’ll need to get started. Must be available to service customers within the following time zones – Mountain Standard Time.
Responsibilities include:
- Process clients’ first notice of loss claim reports received through Zurich’s phone & non-phone reporting options in a timely and accurate manner.
- Resolve complex claims inquiries and problems, judging when to pass complex queries on to or involve others to provide an effective service and clear advice to colleagues and customers.
- Liaise with internal and external clients to exchange information, clarify facts, and resolve queries and/or problems efficiently.
- Provide feedback and recommendations to the team to improve the quality of customer care.
- Follow procedures to ensure adherence to the company’s risk and compliance policies.
Highlights:
- Available shifts start at 8:00 am (Mountain Standard Time) or later. Shifts will be determined by your performance.
- Work remotely (100%)
- Annual Merit Increase & Bonus Opportunity
- Opportunity for Overtime Pay
- Amazing PTO
- 401K Match
- Career mobility
- Medical, Vision & Dental
Basic Qualifications:
- High School Diploma or Equivalent
- +6 months or more of customer service experience
- Data entry experience
Work from home office requirements:
- Designated workspace free from noise and other distractions
- Minimum internet connection via stable, high-speed internet connection of at least 5 Mbps up and 10 Mbps down
Preferred Qualifications:
- 6 months or more of call center experience
- Strong data entry skills and the ability to type 32 WPM or more
- Demonstrated proficiency in Windows based operating systems and Microsoft office
- Ability to navigate multiple computer screens and browsers quickly and accurately
- Strong comprehension skills, professional demeanor
- Solid oral & written communication skills
- Demonstrated strong attention to detail and solid problem-solving skills
- Insurance knowledge preferred
Compensation for roles at Zurich varies depending on a wide array of factors including but not limited to the specific office location, role, skill set, and level of experience. The Compensation provided is a nationwide market range and has not been adjusted for the applicable geographic differential associated with the location where the position may be filled. As required by local law, Zurich provides in good faith a reasonable range of compensation for roles. For additional information about our Total Rewards, click here. Other rewards may include short term incentive bonuses and merit increases. The starting hourly rate for the position is: $16.21.