Description
ConvertKit is a powerful marketing platform built for creators, by creators. We help creators grow and monetize their audience with ease. For coaches, YouTubers, authors, podcasters, and other creatives, there isn’t a better marketing hub to rely on to grow audiences, automate email marketing, and sell digital products – all within one platform. More importantly, there isn’t a team more committed to helping creators earn a living.
We’re on a mission to help creators earn $1 billion using our creator marketing platform. We have always been 100% independent and 100% remote. We are proud to have built a product that our customers love, and we look for people who have enthusiasm and belief in our mission, vision, and values to join our team.
The ConvertKit culture is one where emotional intelligence is valued, radical candor is encouraged, and where everyone works together to uphold a set of shared team principles.
The Role
We are looking for a talented Implementation Specialist to support our Sales and Migration team via migrations and implementations for star creators, agency clients, and professional creators. This position will report to, and work closely with, the Director of Sales and the Implementation + Sales Ops Lead.
Responsibilities
- Program manage and personally handle customer implementations for star creators, agency clients, and professional creators
- Partner with Implementations Lead to optimize existing migration processes, toolsets, and integrations
- Serve as main point of contact for internal Migration team questions and support
- Partner with contractors and team members to complete inbound migration requests
- Partner with agencies to migrate high-value or key influencer accounts
- Identify and promote product changes that facilitate reducing migration ETAs
- Partner with Creator Growth and Customer Success teams to execute onboarding strategy for star creators, agency clients, and professional creators
- Functionally lead projects and act as a Program Manager
- Develop and document key SOPs for Migration + Implementation services
- Support Sales through project scoping and technical audits of leads + incoming creators
- Lead onboarding calls and training for star, agency, and professional creators
- Report on performance of migration pipelines, offers, team KPIs and timelines
Requirements/Desired Skills
- 2+ years implementations project experience, preferably email provider migrations
- 3-5 years in a project management role or equivalent experience
- Immaculate attention to detail for technical projects + visual designs
- Ability to create or use designs from Figma to create email templates, landing pages, and other deliverables within Kit
- Ability to optimize and/or develop processes that improve project timelines
- Familiarity with project management via tools like Notion, Asana, Airtable, etc
- Collaborative mindset
- Experience working in SaaS
- Be autonomous and self-motivated to work effectively in a 100% remote company.
- Have enthusiasm for and belief in our mission, vision, and values.
- Attend our bi-annual company retreats
Benefits Section
ConvertKit has standardized salaries based on position, no matter where you live. For this role, we’re hiring at our level 2 ($88,500) or level 3 ($110,000). Level is determined based on experience and our interview process.
- Benefits:
- Profit Sharing
- Convertkit equity
- Twenty (20) days of paid time off during each year of employment
- Paid paid vacation: An after-tax bonus of $1,000 for taking five consecutive days of vacation where you’re fully unplugged from work
- Ten paid holidays a year
- Annual, team-wide winter break from Christmas to New Year’s
- Monthly medical benefits up to $1,850 a month toward premiums. Dental and vision premiums covered 100%
- Two weeks of paid sick time each year, including mental health + well being days
- Twelve (12) weeks paid parental leave and flexible scheduling in your child’s first year
- Childcare benefit up to $3,000 annually
- Up to six weeks of paid bereavement leave, medical leave, and disaster after six months of employment, two weeks of each paid leave in your first six months
- Gender affirming benefits
- $4,000 equipment allowance for your first two years, $3,000 budget every following two years
- Individual learning + development budget ($3,500/year)
- Four-week, paid sabbatical after five years with the team
How to Apply
We usually receive a large number of applications, and our goal is to follow up with you within two weeks. You’ll hear from us either way. Here’s what you can expect from the rest of our hiring process:
- A phone screen with our recruiter
- Hiring Manager screen
- Work Sample
- A technical interview to discuss your homework assignment and your technical knowledge
- A culture contribution interview
We’ll keep you informed through every step. To get started, complete this application, including a cover letter and answers to the questions on the next page. We read every single application, and your cover letter and responses help put your experience into context.
ConvertKit is an equal opportunity employer. We value diversity in all of its forms, and we hire the best person we can for each role, no matter your personal background. Research tells us that applicants who are female or non-binary, as well as applicants who are people of color, are less likely to apply for roles they do not feel 100% qualified for. If you think you meet more than 50% of our requirements but fewer than 100% of them, please apply. We’re imperfect communicators, so think of our job postings as the starting point for discussion rather than proof that you shouldn’t apply.
ConvertKit does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.