Come for the mission. Stay for the experience.

Let’s keep things simple: we are an unbelievably talented, hard-working, and compassionate team driving towards a mission that impacts every single one of us – even you! 

Healthcare benefits are complex, underutilized and a mystery for most users. We’re removing that complexity. Now more than ever, employers are adding value to their employees’ benefits like telemedicine and mental health services. HealthJoy’s industry-changing tech platform consolidates those benefits into a simplified benefits experience, saving users time and money.  

With over $100M in fundraising to date, and the successful closing of our recent Series D, HealthJoy has garnered workplace awards for Inc.’s Fastest Growing Startups and Built In Chicago’s Best Places to Work while growing globally to nearly 400 team members. We’re continuing down the path of high growth and high impact, and this role is a key member of the Implementation Team making that happen.

Your impact. 

• Delivering a customized HealthJoy onboarding experience to our new and existing clients; acting as a technical expert in partnership with Customer Success team 
• Manage a book of business independently, overseeing multiple concurrent SaaS implementations to ensure high standards of quality are met and programs go live on time; specifically focused on Enterprise accounts 
• Proactively identify configuration best practice areas when implementing HealthJoy technology for clients
• Serve as the subject matter expert on benefits configuration, eligibility data, and integrations required to implement HealthJoy technology
• Act as an implementation liaison across other departments including Product, Sales, Member Services, Engineering, and more 
• Gather and validate required inputs from our clients (data collection and file conversion); holding clients accountable for the necessary deliverables 
• Facilitate user acceptance testing with our clients and address their feedback
• Analyze, digest, and apply business and technical requirements in internal and external initiatives
• Identify improvements for internal processes, leading team and cross-functional initiatives to enhance current ways of working
• Maintain data connections related to eligibility and claims by collaborating with customers and external vendors such as benefits admin platforms, TPAs and insurance carriers
• Able to configure data imports and set-up other system configurations, as needed 
• Partner closely with Implementation Analysts, moving the team towards shared deadlines and providing peer coaching
• Align with select brokers to better support their implementations and clients
• Your experience.
• 2-5+ years professional experience in Benefits
• Knowledge of Health and Welfare benefits and/or implementation; especially experience with benefit EDI processes 
• Impeccable attention to detail with a high degree of accuracy, follow-through and independence 
• Demonstrated success independently managing and implementing complex projects, with keen attention to detail and deadlines
• Ability independently resolve problems and think critically 
• Effective communicator with demonstrated experience partnering with clients and technical partners
• A proactive, self-starter mentality, with the ability to think two steps ahead on every project
• Strong proficiency in Excel required
• SQL experience preferred but not required
• Total Rewards 
• Job Level: 30
• Base Compensation Range for Job Level: $80,000 – $95,000 Annually