Job Description
LifePoint Health- Health Support Center
POSITION SUMMARY:
The HR Shared Services Specialist is responsible for providing comprehensive HR support for designated LifePoint Hospitals. Specialists will serve both our internal and external partners through a variety of channels including phone, Service Now (Web ticket systems), and email. In this role, the specialist will work all case requests to completion, and with the satisfaction of the requesting party. Must perform with service in mind as well as professionalism, accuracy, efficiency.
ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.
Receive and respond timely to all HR Service inquiries and requests with timely, accurate and professional responses.
Process employee onboarding, offboarding, leave of absence, employee life cycle transactions and/or payroll/timekeeping.
Follow set standard operating procedures (SOP) when completing tickets submitted via the ticket management system.
Regular and reliable attendance.
Perform other duties as assigned.
Additional Information:
Position serves both internal co-workers and external customers.
Access to and/or works with sensitive and/or confidential information.
Exhibit a [comprehensive] understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Knowledge of Business Office Standards and Recommended Practices.
SUPERVISORY RESPONSIBILITIES:
Not responsible for supervising employees.
Job Requirements
KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required.
Education: High School Diploma or GED equivalent
Experience: < 1 year of experience
Certifications: N/A
Licenses: N/A
Minimum overnight travel (up to 10%) by land and/or air
LifePoint Health is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans’ status or any other basis protected by applicable federal, state or local law.