Step into a fast-paced, client-facing HR support role with Mitratech’s Advisory Experts team. As a Temporary HR Coordinator, you’ll be the first point of contact for clients—answering calls, triaging requests, and keeping cases moving smoothly in a high-volume environment. This position is fully remote, short-term, and perfect for professionals who thrive on multitasking and customer service.
About Mitratech
For more than 35 years, Mitratech has been building world-class products that simplify Legal, Risk, Compliance, and HR operations for over 20,000 global clients—including 30% of the Fortune 500. With 500,000+ users in 160 countries, we blend entrepreneurial spirit with enterprise strength, creating a culture built on innovation, inclusivity, and growth.
Schedule
- Temporary role: Late November/Early December 2025 through April 2026
- Full-time, non-exempt
- Fully remote, US-based
- Pay: $25/hour
- No travel required; no benefits offered
What You’ll Do
- Answer, triage, and transfer client calls while delivering excellent customer service
- Manage incoming calls and correspondence for the majority of your workday
- Create, assign, and monitor cases to balance team workload
- Guide clients with real-time navigation support and basic tech troubleshooting
- Document client questions and interactions clearly and thoroughly
- Use critical thinking to address unique client inquiries
- Collaborate effectively with teammates in a busy, interruption-heavy environment
- Support accurate, timely documentation of all client interactions
What You Need
- 1+ year of experience in a high-volume customer service environment
- Strong organizational skills with the ability to juggle multiple priorities under pressure
- Excellent customer service with compassion for challenging situations
- Outstanding communication and active listening skills across phone, email, and chat
- Microsoft Office and G-Suite proficiency
- Discretion in handling confidential information
- Ability to adapt quickly across multiple technology systems and communication styles
Preferred
- Experience managing high-volume phone communications
- Background in Human Resources
- Interest in developing HR knowledge and skills
This is a great opportunity for someone with strong service skills and adaptability looking to gain valuable HR exposure in a dynamic, remote setting.
Happy Hunting,
~Two Chicks…