Homeowner Experience Specialist

Ability to work from home and resides in one of the followings states: AK, AL, AZ, CA, CO, DE, FL, GA, HI, ID, IL, IN, LA, MA, MD, ME, MI, MN, MO, MT, NC, NH, NJ, NM, NV, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, or WY

Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we’re the largest full-service vacation rental company in North America thanks to the people who give us their best every day. You’ll fit right in here if you’re curious, entrepreneurial, and thrive in a rapid-growth environment.

What we’re looking for

We’re seeking self-motivated, detail-oriented candidates to provide account support to our large and quickly growing portfolio of vacation homeowners.  In this role, you will assist owners in finding resolution to their account-related questions.

Compensation: 

$18 / hour 

What you’ll do

• A skilled Account Specialist will respond to owners and field staff regarding rates, contracts and other account queries. 
• Work alongside and collaborate with our many internal departments to provide information back to owners.
• Be the go-to person for our owners and field staff.
• Answer questions or concerns about homeowners’ accounts, including:
  • Revenue management and property performance
  • Finances 
  • Calendar management 
  • Account-related programs
  • Online account 
  • Contracts
• This position is primarily phone based. 

What you’ll need

• Outstanding verbal and written communication skills
• Comfortable answering a high volume of calls (80% or more phone work)
• Excellent organization and time management skills
• Ability to handle difficult conversations 
• Creative problem solving
• Comfortable using G Suite
• Adaptability in a fast paced and constantly changing work environment
• Work effectively both independently and as a member of the team
• Ability to multi-task and use a variety of systems and tools
• Required typing speed of 40wpm
• A home office environment that includes:
  • A private workspace with the ability to eliminate outside distractions
  • High-Speed Internet with the ability to connect your workstation to your router with a cable, not via WiFi. (satellite/dial-up internet not supported)
  • Speed test required: please use this link to run the internet speed test. The internet speed must be at least 100.0 download/10.0 upload. If your internet does not meet these requirements, you will need to upgrade prior to applying
  • Ability to work from home and resides in one of the followings states: AK, AL, AZ, CA, CO, DE, FL, GA, HI, ID, IL, IN, LA, MA, MD, ME, MI, MN, MO, MT, NC, NH, NJ, NM, NV, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, or WY

You’ll be working in your home office setting. We hold virtual training sessions and weekly team meetings. We require strong, dedicated internet connection in a private workspace. This position requires frequent, repetitive use of a computer, phone, and office equipment. This position requires patient, professional communication with prospective clients, and the ability to build confidence with prospects.

Working hours

• The shifts for this role will be Sunday-Thursday  9am-6pm PST or Tuesday through Saturday 9-6 PST. Please ensure that you are able to work either of these schedules prior to applying and subject to change based on business needs.

What you’ll get

• Health/dental/vision insurance—100% coverage option based on hours worked
• Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
• 401K retirement savings plan with immediate 100% company match on the first 6% you contribute 
• Health & Dependent Care Flexible Spending Accounts based on hours worked
• Paid vacation & sick days
• Employee Assistance Program
• Career advancement opportunities
• Employee discounts 
• All the equipment you’ll need to be successful
• Great colleagues and culture