Description
Start date: October 3rd, 2022
Pay Rate: $16.00/hr.
Days and Time: Monday – Friday, 8:30am- 5:30pm EST or 9:00am- 6:00pm EST
As a Home Owner Insurance Verifier you are required to research accounts where insurance information is not on file to verify if the policy has renewed, is active, or has been replaced. Home Owner Insurance Verifiers are required to make outbound phone calls to agents, carriers, and/or borrowers in order to obtain the necessary verification or documentation using certain client or industry quality standards. Carrier B2B websites are used to validate coverage where phone calls may not be required and sending letters via fax or email may also be required.
Job Description for Home Owner Insurance Verifier:
Placing outbound calls for assigned lender relationships including, assisting callers with questions regarding letters or charges for insurance; obtaining proof of coverage; etc.
Check insurance websites for proof of coverage and printing proof for data entry
Contact agent to verify Break In Coverage (BIC) dates
Help in all other (Non Assigned) queues for OSC & LSC accounts when needed
Accountability: 50% Providing excellent customer service; 50% Meeting goals and deadlines
Attend departmental meetings as requested
Maintain appropriate, professional working relationships with clients and other employees
Other duties as assigned.
PM21
Requirements
Preferred Skills:
High school diploma or equivalent is required. Associate Degree preferred.
1-2 years of Home/Auto Insurance background preferred
Call Center experience preferred
Proven track record showing a strong commitment to client services
Excellent leadership, organizational skills
Proven ability to develop relationships
Excellent verbal and written communications skills
Requirements:
Internet Connection:
High speed Internet connection (DSL / Cable) capable of speeds over100 mbps.
Smartphone: Android or iPhone (will be necessary for dual authentication requirement)
Workspace Guidelines:
Work area must be quiet and free of distractions
Work area must have adequate lighting without glare
Desk, chair and work space must be ergonomically correct and designed to safely accommodate the equipment
Work Requirements:
Background check
Financial check
Drug screening
PM21
Salary Description
$16/ hour
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