This position is for the 2nd shift, Monday through Friday, from 4:00 pm CST to 12:00 am CST
Qualifications
- 3-5 plus years’ experience in Helpdesk role is required
- Experience with Microsoft Office and Office 365 is required
- Experience with Windows 10/11 and Active Directory is required
- Experience with DNS and DHCP is required
- This position requires being in an on-call rotation
- Experience with Apple iMac and MacBook devices is required
- Experience with Apple IOS and Android OS is required
- Experience with mobile devices (iPhone and Android) is required
- Basic understanding of Multi-Factor Authentication is required
- Patching experience is required
- Excellent verbal and written communication skills is required
- System Imaging: Proficiency in imaging solutions (Intune & Autopilot, SCCM, SmartDeploy, NinjaOne) is required
- Kaseya experience is preferred
- Experience with JAMF is preferred
- Experience with Google G-Suite is a plus
- Certifications: Microsoft/Azure certifications (A+, Network+, Security+, AZ-900, AZ-104, MS-900, MS-103, AI-900) are a plus
- Multi-factor authentication, G-Suite, or Apple iOS is a plus
- Bilingual in Spanish language is a plus
- Position requires lifting up to 75 lbs. independently and up to 150 lbs. with assistance. Standing, squatting, lifting from floor to waist and from waist to over shoulders, as well as twisting, bending, and crawling, may be required from time to time.
- The candidate must have a car, as this position requires travel between location and the transportation of equipment
- A valid driver’s license and proof of vehicle insurance will be required
- Legally authorized to work in the US without sponsorship
- Must demonstrate a “can-do” attitude
We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.
Compensation Range:
$50,000 – $70,000 annual salary
What you get:
We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Employee Assistance Program, Two weeks’ vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and discounts for local event entertainment and health clubs.