Description

Candidates who are looking for work in an innovative and fast-paced work environment will be interested in Robert Half’s new Help Desk Analyst opening. This is a great job for a creative with a talent for solving both routine and unique problems. You will be supporting local and field users, in this a highly visible role that has a positive impact on both the department and the company. This Help Desk Analyst role is located in the El Dorado Hills, California area and is a long-term contract / temporary opportunity.

This role is remote but you must be local to California

IT Service Desk role – looking for someone who has outstanding customer service experience!! Basic understanding of office applications, windows, learn quickly, metric driven, will be taking 40-50 calls a day. Handling provisioning access requests. Use ServiceNow for ticketing.

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Requirements

Education/Certifications:

1-2 years of help desk experience in a fast paced environment

Bachelors Degree or tech school certificate preferred

Key Words:

Active Directory

Exchange Skills

Office 365

Virtual infrastructure – basic understanding of how it works

Positive & upbeat personality

Excellent customer service experience

Consistency – no large gaps on resumes!!

ServiceNow

Skills:

Chat service, call service, self-service platform to submit tickets where service desk triages them for first level support.

VDI users (bonus if they are familiar)

Azure/Cloud knowledge

Mac knowledge

Active Direct

Microsoft Exchange

PowerShell – plus not required

Automation – plus not required