Help patients and customers with their healthcare service needs—all from the comfort of your home—with Alorica, a global leader in customer experience.
About Alorica
At Alorica, we’re redefining customer care one interaction at a time. With operations in 18 countries and 70% of leaders promoted from within, Alorica offers clear growth opportunities across customer service, training, tech support, and beyond. We also invest back into our communities through Making Lives Better with Alorica (MLBA), our in-house nonprofit focused on empowering people through mission-driven work.
Schedule
- Full-time, remote position
- Hiring in: AL, AR, FL, GA, ID, IA, KS, MD, MI, MO, NE, NC, OK, SC, TN, TX, UT, VA, WV
- Alorica provides equipment (including webcam)
- Must have wired broadband internet (minimum 10 Mbps download / 3 Mbps upload)
Responsibilities
- Assist customers with healthcare-related issues, questions, and service concerns
- Document call details for auditing and reporting
- Maintain and update customer records
- Educate and upsell customers on new or enhanced services
Requirements
- High school diploma or GED
- Customer service experience preferred
- Strong computer navigation skills; proficiency with Microsoft Office (Word, Excel)
- Excellent oral and written communication skills
- Active listening and problem-solving skills
- Professional, courteous, and patient-focused
Benefits
- Health, dental, and vision coverage with HSA options
- PTO, paid holidays, and sick time
- Optional daily pay or weekly pay
- 401(k) retirement plan
- Paid training and tuition reimbursement
- Career development and leadership programs
- Employee discount programs (groceries, travel, insurance, phone plans, pet supplies, etc.)
- Employee Assistance Program and voluntary benefits
Take the next step in your career while helping people navigate their healthcare with care and compassion.
Happy Hunting,
~Two Chicks…