Healthcare Customer Service Representative

CU Medicine is dedicated to providing healthcare and administrative support to the University of Colorado School of Medicine’s nearly 3,000 providers and is affiliated with the leading medical institutions in the West.  Located adjacent to the Anschutz Medical Campus, one of the largest and most advanced academic medical campuses in the country, CU Medicine offers a variety of administrative, technical and healthcare support career opportunities and serves as a resource for patients and physicians. 

We are seeking a highly motivated and self-driven Healthcare Customer Service Representative who possesses the capacity to think outside the box and is excited about the opportunity for professional growth and advancement.   

This job can be performed 100% remotely. Preference may be given to individuals residing in Colorado, but out of state applicants will also be considered.

The goal of the Healthcare Customer Service Representative is to elevate the University of Colorado patient experience by addressing questions/concerns and fielding correspondence requests primarily received via phone in a call center environment.   The ideal candidate will demonstrate the ability to successfully multitask and alternate between multiple programs.

The Healthcare Customer Service Representative will:

• Receive and bring to resolution up to 60 calls daily in a fun, fast paced, metric-driven environment. 
• Interact directly via phone with patients, affiliate partners, payers, and healthcare providers.
• Collect payments and/or provide guidance on payment options for outstanding balances.
• Update accounts with new or corrected information; request itemized statements &/or re-bill claims when appropriate.
• Explain medical bills and identify deductibles, coinsurance, copays and other patient financial responsibilities.
• Utilize analytical thinking for account research and reconciliation.
• Manage all interactions in a positive, caring manner.
• Perform specialized tasks as assigned by the manager and/or supervisor.

Requires high school diploma or equivalent and a minimum of 2 years’ healthcare experience, preferred 2 years of medical billing and direct patient contact in call center environment with exposure to insurance billing and medical terminology. Must be technically proficient. Requires advanced verbal and written communication skills. Must possess strong interpersonal skills. Professional maturity and ability to exercise sound judgement are essential.  Written/verbal fluency in both English and Spanish is preferred.