Healthcare Customer Service Representative

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

Salary: $15/hr
Type of Contract: Full-Time Employment
Work Set Up: Permanent Remote
Equipment Provision: Bring-Your-Own-Device (BYOD)
Schedule: 9:00 AM to 8:00 PM EST (Monday through Friday, weekends and major holidays off )
What does a day in the life of a Healthcare Customer Service Representative look like?
Responsible for handling enrollment, benefits, and claims calls
Must be able to understand and empathize with customer needs
Must be able to resolve customer issues in a timely and efficient manner
Must have strong customer service skills
Must be inquisitive and have strong problem solving skills
Responds promptly and professionally to customer inquiries via phone, email, or chat
Follows up with customers to ensure that their issues have been resolved to their satisfaction
Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
Collaborates with other departments as needed to resolve customer issues
Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
Adheres to company policies and procedures
Meets or exceeds performance targets for related KPI’s
Performs other duties as assigned
What are the required qualifications of a Healthcare Customer Service Representative?
Must have high school diploma or equivalent
Previous experience in a customer service role
Strong communication skills, both verbal and written
Proficient in using computers and various software applications
HIPAA knowledge

Having these qualifications are helpful, but not required
Medical or medical insurance background preferred
Call center experience handling healthcare accounts is a plus
$15 – $15 an hour

Ninja Perks and Benefits
● Competitive compensation
● Medical, dental and vision insurance
● Paid time off, birthday leave
● Bonus and incentive plans
● Opportunities for skills training and personal and professional development
● Employee Referral Program

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