📍 Fully Remote (U.S. Based) | 💼 Full-Time | 💰 $16–$17/hr
🕐 First and Second Shifts Available | 🗓️ Weekends Off
🏥 About APS Medical Billing
Founded in 1960, APS Medical Billing is a trusted name in healthcare revenue cycle management. With over 250 client locations across the U.S., we deliver billing services with precision, professionalism, and a patient-first approach—all from the comfort of a remote environment.
👩🏽💻 The Role
We’re hiring Healthcare Customer Service Representatives to join our high-volume call center team. You’ll be the first line of support for patients navigating medical billing questions, setting up payment plans, and understanding their Explanation of Benefits (EOBs). Bring your empathy, attention to detail, and fast fingers.
🔍 Key Responsibilities
- Handle a high volume of inbound calls from patients with billing inquiries
- Assist patients in understanding bills, EOBs, insurance payments, and options
- Set up payment plans as needed
- Accurately input data during and between calls
- Multitask efficiently in a fast-paced environment
✅ What You’ll Need
- 1+ year of customer service experience (required)
- 3+ years of call center experience (preferred)
- Medical billing/insurance knowledge (preferred)
- Strong data entry skills — fast and accurate
- Comfort using Microsoft Word and Excel
- Ability to multitask across calls, systems, and documentation
💸 Compensation & Benefits
- Hourly pay: $16–$17/hr
- Paid Time Off + paid holidays
- Health, Dental, and Vision Insurance
- Health Savings Account (HSA)
- Life Insurance
- 401(k) with employer contribution
- EAP (Employee Assistance Program)
- Access to Alight personal healthcare advisor
🤝 Diversity & Inclusion
APS Medical Billing is proud to be an Equal Opportunity Employer. We welcome applicants of all backgrounds and are committed to fostering an inclusive workplace.