Handle inbound/outbound calls for an Oklahoma healthcare client. Resolve member questions using web-based systems while following clear protocols. Strong service, documentation, and multitasking required.
What You’ll Do
- Answer and resolve member inquiries with professional courtesy and empathy
- Verify/update customer information; document every contact in CRM
- Actively listen, offer relevant info/resources, and complete follow-ups
- Make outbound survey calls to collect client-specific data
- Meet schedule adherence and performance targets; use metrics to improve
Must Haves
- Resident of Oklahoma + HS diploma/GED
- Prior call center or customer service experience (highly desired)
- Confident using computers, navigating multiple tabs, and search engines
- Strong written/verbal communication; able to sit for extended periods
- Pass background check, drug screen, pre-employment assessments, and internet speed test
WFH Setup (required)
- Enclosed, distraction-free workspace
- Wired, non-cellular internet (fiber/DSL/cable) — ≥20 Mbps download / ≥12 Mbps upload
- No hotspots, satellite, or wireless connections for this program
Training & Process
- Complete the online Digital Interview/assessments on a computer or laptop (not mobile) to move forward
Equal Opportunity
All qualified applicants considered without regard to protected characteristics.
Happy Hunting,
~Two Chicks…