Help patients access life-saving infusion therapy while advancing your career in revenue cycle management. Vital Care Infusion Services is hiring a Claims Collections Specialist to join our 100% remote team.
About Vital Care
Vital Care (www.vitalcare.com) is the premier pharmacy franchise business with over 100 locally owned infusion pharmacies and clinics across 35 states. Since 1986, we’ve specialized in serving underserved and secondary markets, helping patients with both chronic and acute conditions. Our mission is to improve lives by delivering outstanding infusion services while empowering pharmacy owners to grow thriving businesses.
Schedule
- Full-time, remote role
- Standard business hours, Monday–Friday (Eastern/Central preferred)
- Occasional flexibility for payer follow-up
Responsibilities
- Review claims with outstanding balances and take ownership of collection efforts from insurers and patients
- Utilize payer portals and systems to follow up on claim status and ensure timely payment
- Review and interpret EOBs, remittance advice, and denial letters; identify reasons for denials and take corrective action
- Analyze denial trends and recommend process improvements to reduce DSO and bad debt
- Prepare and submit appeals, including gathering medical records, coding review, and supporting documentation
- Communicate clearly with franchise partners, internal teams, and payer representatives to resolve issues
- Document all activities and maintain accurate case notes in system of record
- Investigate and verify pharmacy and medical third-party benefits
- Educate patients on their financial obligations to ensure understanding of therapy costs before service begins
- Contribute subject matter expertise to team training, policies, and efficiency initiatives
Requirements
- 2–5 years of home infusion billing and/or collections experience (required)
- At least 2 years direct experience in home infusion therapy (required)
- High School Diploma; additional specialized pharmacy/medical billing or collections training preferred
- Strong knowledge of payer processes across all payer types
- Experience with EOB/RA review, appeals, and denial management
- Excellent communication skills for working with patients, payers, and internal teams
- Strong organizational skills with ability to track multiple claims and maintain complete documentation
- Proficiency in MS Office and pharmacy billing applications
- Ability to work independently in a remote environment and meet productivity/collection goals
Preferred Qualifications
- Post-billing and post-payment investigative experience
- Prior remote work experience
- Detail-oriented with proven ability to identify systemic gaps and implement lasting solutions
Benefits
- Comprehensive medical, dental, and vision coverage
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- Paid time off, personal days, company holidays, and volunteer days
- Paid parental leave
- Company-paid life insurance and long-term disability
- Voluntary life, accident, critical illness, and short-term disability options
- 401(k) with company match
- Tuition reimbursement and professional development opportunities
- Employee assistance program (mental health, financial, legal support)
- Employee referral program
At Vital Care, we put people first. Join a company recognized as a Best Place to Work in Modern Healthcare and grow your career with a team that values inclusivity, innovation, and compassion.
Happy Hunting,
~Two Chicks…