Healthcare Call Center Team Lead

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world’s largest institutions to local firms, manage and account for their investments using SS&C’s products and services.

Job Description

Job Title: Healthcare Call Center Team Lead

Currently offering a Remote Work Schedule within the following markets: Alabama, Arkansas, Arizona, Colorado, Connecticut, Delaware, Florida, Iowa, Illinois, Kansas, Louisiana, Massachusetts, Maryland, Missouri, Minnesota, North Carolina, New Hampshire, New Jersey, Nevada, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington State, Wisconsin

Get To Know The Team: 

The Healthcare Call Center Team Lead works with the Healthcare Call Center Supervisors to provide day-to-day direction and guidance to call center staff members, coordinate workflow, schedule daily activities, and check work at frequent intervals to ensure contractual service levels, quality standards, and deadlines are being met. You will act as a resource for questions and issues, as well as researching and resolving escalated issues.

Why You Will Love It Here!  

• Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans 
• Your Future: 401k Matching Program, Professional Development Reimbursement  
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays 
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave  

• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity 
• Training: Hands-On, Team-Customized, including SS&C University  
• Extra Perks: Discounts on fitness clubs, travel and more! 

What You Will Get To Do: 

• Assist the team in obtaining and maximizing accuracy and productivity.
• Directs associates using established guidelines, procedures, and policies but has no formal supervisory responsibility.
• Researches and resolves the more complex or escalated issues.
• Monitor, document, and provide feedback to associates on inbound/outbound calls and emails to ensure acceptable quality standards.
• Acts as a resource for questions and issues.
• May perform special projects and other duties as assigned.

What You Will Bring: 

• High School Diploma required; Bachelor’s degree or equivalent combination of work and education experience preferred
• 1 or more years of customer service and call center experience in a health care related environment is strongly preferred. You will receive strong preference if you have experience working with Medicare, Medicaid, Affordable Act, Commercial, and/or Small/Large Group Health Insurance benefits management.
• Ability to work evenings, weekends, and holidays is required.
• Excellent communication skills; able to converse knowledgeably and concisely over the telephone and via written and electronic communication.
• Prior leadership skills in a call center or customer service setting.
• High Speed Internet that is capable of being hard-wired via ethernet is required
• Dedicated work-space that allows you to work without distraction and interruption

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.