Support patients and providers with healthcare inquiries in a fast-paced virtual call center environment. This role is ideal for empathetic problem solvers who want to improve the patient experience while working from home.
About Gainwell Technologies
Gainwell Technologies helps clients solve complex healthcare challenges with innovative technology and business solutions. Our mission is to improve healthcare delivery while supporting flexibility, career growth, and employee well-being.
Schedule & Compensation
- Remote, U.S.-based
- Monday–Friday, 8:00 AM – 4:30 PM ET
- Pay range: $35,000 – $50,000 per year (based on location, skills, and experience)
What You’ll Do
- Answer inbound calls and place outbound calls to resolve member and provider inquiries.
- Document all interactions clearly and accurately in internal systems.
- Research claims, verify insurance, and escalate complex issues when needed.
- Maintain confidentiality in compliance with HIPAA and healthcare regulations.
- Meet performance goals for call quality, handle time, and customer satisfaction.
What You Need
- High school diploma or equivalent (associate degree or healthcare certification preferred).
- 1+ year of experience in a call center or customer service role (healthcare experience preferred).
- Strong communication and active listening skills; bilingual skills are a plus.
- Ability to multitask and navigate multiple software systems.
- Familiarity with medical terminology and insurance processes is a plus.
Benefits
- Flexible vacation policy
- Comprehensive health benefits (medical, dental, vision, life)
- 401(k) with employer match
- Educational assistance
- Leadership and technical development academies
Join a team dedicated to making healthcare work better for everyone.
Your voice can help patients feel supported every step of the way.
Happy Hunting,
~Two Chicks…