Employer: LetsGetChecked
Description
LetsGetChecked is a leading at-home health testing company, with a platform that allows consumers to discover and access personalized health information conveniently, confidentially and accurately. We empower people to take an active role in their health to live longer, happier lives. LetsGetChecked was founded in 2015 and has corporate offices located in New York, NY, Tampa, FL, and Dublin, Ireland.
Due to continued success and growth, we have the need to expand our Clinical Team. You will join us in providing first class care to our patients. We are looking for a Healthcare Assistant to join our exciting high growth company. We want someone who is passionate about service, hardworking, and self-motivated to join our team and assist our customers with home health testing.
This is a full time position that will require some weekend days and holidays. We are looking for a customer oriented individual with a great attitude, who is highly organized and self-motivated. You will be a member of the primary contact team for results and clinical escalations.
- Providing patients with results on sexually transmitted infections, cancer screenings, hormone testing, or general health screening via telephone, chat, and email.
- Communicating effectively and professionally with all team members.
- Following scripts as outlined by a clinical team lead.
- Identifying and escalating clinical questions to team lead.
- Adhering to all client program requirements and standard operating procedures.
- Responding to inbound calls from patients seeking support related to the testing process, including questions regarding specific tests and sample collection.
- To provide a comfortable and safe environment where patients can discuss their concerns and ask questions via telephone, asynchronous chat and email.
- To record interactions accurately and consistently in patient records.
- Adhering to HIPPA Guidelines.
Requirements
- Skilled at using online tools and technology to deliver care and communicate with patients.
- Must be willing to undergo a background check.
- Minimum 1 years clinical experience working in a medical office, clinical call center, or hospital – don’t let this stop you from applying if you think is the right role for you! We are looking for clinicians who are passionate about providing the highest level of patient care in a fast-paced setting. Telehealth experience is a plus.
- Previous experience working in an inbound/outbound call center environment preferably in the healthcare industry is a plus.
- Exceptional organizational and time management skills with sound decision making abilities.
Benefits
Health, Dental, Vision Insurance
401K Retirement
Life Insurance