Guided Solutions Phone Banker 

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career — a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Contact Center Product and Servicing Specialist helps strengthen existing customer relationships by conducting needs-based conversations on a variety of financial products and services.

Primary Responsibilities

• Achieves Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions’ financial products and services, including all loan and deposit products
• Fields inbound phone calls from Regions’ customers with a high potential to pursue further transactions
• Takes ownership of customer issues and works proactively with the customer for resolution
• Refers customers to an internal team of experts when complex financial goals and needs are recognized
• Works with either close supervision or under clearly defined procedures

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

This position is incentive eligible.

Requirements

• High School Diploma or GED

If applying for a position that will work from a remote location and not in a Regions facility, the following technical specifications will be required: 

• Download speed of at least 50 megabits per second (Mbps).  The Internet Service Provider (ISP) should be able to furnish this information
• Upload speed of at least 5 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
• Must test on speedtest.net to confirm download speed or provide documentation from provider
• Satellite internet cannot be used.  Wi-Fi and Wi-Fi extenders is not permitted when using Regions Equipment.  Ethernet cable must be directly connected from the Internet Router to the Meraki device (provided by Regions).

Preferences

• Experience in customer service and/or sales

Skills and Competencies

• Ability to manage multiple priorities simultaneously
• Ability to work in a team environment when applicable
• Ability to work under direct guidance
• Ability to work under pressure and meet deadlines
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
• Strong verbal, written communication, and organizational skills
• Strong work ethic and self-motivation

Strongly preferred

• Banking experience
• Call center experience

Training:

Monday-Friday 8am-5pm CST

Following Training:

Monday-Friday 10am-7pm CS

Saturday rotation (2 out of 5)- off day of Tuesday, Wednesday or Thursday when scheduled on Saturday.

Position may be filled on a higher level based on qualifications and experience.

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

Position TypeFull time

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that “one size does not fit all” for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

About Regions

At Regions, our culture focuses on five core values that are a commitment to how we will do business:

• Put people first
• Do what is right
• Focus on your customer
• Reach higher
• Enjoy life

Through these values, our mission to make life better drives our desire to improve and make a positive difference in the communities where we work and live through financial investments and volunteering.