Job Details
Description
At Apple Leisure Group we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world.
Grow your career as a Group Service Specialist within ALG Vacations , one of our 14 industry-leading brands. In this role you will focus on providing superior customer service from the time a group contract is signed until the group completes travel. The role requires each team member to own cases and ensure each group is on track in terms of changes, bookings, payments and final accounting.
.A successful Group Service Specialist will:
Strive to grow repeat business by building customer rapport and providing outstanding service
Own & close cases and tasks and consistently meet KPI expectations
Work phone queue and ensure service calls and follow-up is handled timely
Collaborate with other service team members and team leaders to meet team expectations
Provide suggestions for process improvements
Performs other duties or special projects as required or as assigned by leader
Requirements:
High School Diploma or equivalent required
2+ years of customer service experience is preferred
Proficiency in Microsoft Suite of tools – Excel, Word, TEAMS & PowerPoint
Experience utilizing CRM tools to help manage business
Ability to work with team members in both an office & work at home environment
Maintain focus & energy in fast-paced group environment
Strong analytical and problem solving skills
Excellent written, oral, and interpersonal communication
**Remote candidates welcome to apply!
About Apple Leisure Group
As North America’s only vertically-integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands. Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising:
Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands
Resort Brand Management: management of 5-star and 4-star luxury resorts through AMResorts® award-winning brand portfolio
Destination Management Services: Best-in-class destination management services provided by Amstar® DMC and Worldstar®
Loyalty Program: Exclusive loyalty program Unlimited Vacation Club®
Technology Solutions: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers.
To learn more about the Apple Leisure Group advantage, visit appleleisuregroup.com.
About ALGV
Vacations, a division of ALG, is the largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean. ALGV consists of 6 consumer e-commerce vacation brands including Apple Vacations, BeachBound, CheapCaribbean, Funjet Vacations, Southwest Vacations, and United Vacations.
Our Values
At ALG, we call our employees Colleagues, because we are more than just employees. We care for people so they can be at their best, we provide a world of understanding and care, and we deliver distinctive experiences for our guests. Our Values, by which we operate:
Empathy • Integrity • Respect • Inclusion • Experimentation • Well BeingBenefits at a Glance
We offer competitive salaries and a comprehensive benefit package to our U.S. based employees:
Medical, Dental and Vision Insurance
Basic Life Insurance
Short & Long Term Disability
Paid Parental Leave
Corporate Wellness Program
Travel Discounts & Deals
Paid Time Off & Holidays
401(k) Plan with Company Match
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.