As a leading mountain resort operator with over 40 resorts in sixteen states and four countries. We exist to create an Experience of a Lifetime for our employees, so they can, in turn, provide and Experience of a Lifetime for our guests. We are looking for leaders, innovators, creators, and ambitious professionals to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!
Many of our Corporate function teams can now live and work in any of the states in which Vail Resorts currently operates* – enabling flexible remote work alongside a commitment to building and maintaining strong culture both in person and virtually. If you’re ready to pursue your fullest potential, we want to get to know you.
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Summary:
Start Your Career Opportunity of a Lifetime at Vail Resorts: This Groups Reservations Agent position will work on a call center team to book and maintain lodging reservations for wedding, conference and contracted guests. This is a great entry-level position for someone interested in starting a career and growing with our company! This is a remote position with regional location requirements; they must reside in a state where we are licensed to do business.
Job Specifications:
- Outlet: Corporate
- Expected Pay Range: $22.00 – $23.76 / hour
- Shift & Schedule Availability: Full Time, Year Round
- Other Specifics: Remote
Job Qualifications:
- Answering phones in a call center environment while entering data into reservation software.
- Providing excellent customer service and accurate information on all aspects of properties, activities, and amenities to group guests
- Demonstrate an unyielding passion for the guest experience, culture, mission, and vision by troubleshooting and resolving guest and partner issues in a timely and mutually beneficial outcome.
- Provide excellent, personalized customer service to various clientele through professional and knowledgeable communication.
- Working as a team to complete daily tasks.
- Excellent writing communication skills.
Qualifications:
- High School Diploma or GED equivalent.
- Spanish 2nd language – preferred but not required
- The individual must live in a state where one of our resorts operates
- Able to work a flexible schedule, including weekends and holidays
- IQWare, Grouptopia, Zendesk, software experience – preferred
- Able to work on the phone and computer for long periods
The ideal candidate has:
- Customer-focused mindset and excellent verbal and written communication skills
- A positive and professional attitude
- Is passionate about the travel industry
- Strong attention to detail with a high degree of accuracy
- Familiarity with Vail Resorts Mountain Resorts
Technical Job Requirements:
Vail Resorts provides specific equipment required to perform this role, including a computer terminal, keyboard and mouse, second monitor, telephone and headset, tablet, and Ethernet cable.
Final Candidates are required to provide the following Home Office services *prior to the start date*:
- Hard-wired Cable/Fiber Internet service with 50 MBps minimum speed required.
- Dedicated analog landline phone line (cellular phones or VoIP phones are not permitted)
- Designated, secure, distraction-free workspace
The expected Total Compensation for this role is $22.00 – $23.76. Individual compensation decisions are based on a variety of factors.
The perks include a free ski pass, and a set of benefits including…
- Medical, Dental, Vision insurance, and a 401(k) retirement plan
- Hourly employees are generally eligible for accrued Paid Time Off (PTO) and Sick Time. Salaried employees are generally eligible for Flexible Time Off (FTO)
- Paid Parental Leave for eligible mothers and fathers
- Healthcare & Dependent Care Flexible Spending Accounts
- Life, AD&D, and disability insurance
Reach Your Peak at Vail Resorts. At Vail Resorts, our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak.
*Remote work is currently permitted from British Columbia and the 16 U.S. states in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming. Please note that the ability to work remotely, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work at any time in its sole discretion.