Salary Range:$20.00 To 23.08 Hourly
SHAZAM recognizes that community financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry.
And here’s the best part – we’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening community financial institutions.
What we’re looking for:
SHAZAM is looking for a Fraud Specialist to join our team. In this role, you will work as a call center professional to help identify and reduce fraud to protect cardholder accounts and minimize financial risks to our financial institutions. This position is remote, starts at $20.00/hour and offers a $1,000 signing bonus!
Current Shifts & Schedules Available:
3rd Shift
Saturday night – Tuesday night, 9:00pm – 8:00am (CT)
2nd Shift
Sunday – Thursday, 12:00pm – 9:00pm (CT)
Tuesday – Saturday, 12:00pm – 9:00pm (CT)
1st Shift
Tuesday – Saturday, 8:00am – 5:00pm (CT)
What you’ll do:
- Receive incoming and initiate outbound calls to cardholders to verify suspicious debit card activity.Acquire a comprehensive understanding of fraud case management through our fraud detection system.Identify emerging fraud trends and assist in the mitigation of fraudulent transaction activity.Demonstrate professional and respectful interaction with internal and external customers. What you need:
- Experience in banking, financial services, or fraud detection is helpful but not required.Ability to work in a fast-paced inbound and outbound call center environment.Must be passionate about contributing to an organization focused on continuously improving and reaching goals.Ability to work in a deadline-driven environment, quickly adapting to change and prioritizing needs.Experience in using Microsoft Office.Ability to multi-task by using multiple computer screens and talking-and-typing while on the phone with cardholders and financial institutions. What’s in it for you:
- Monthly incentive pay, with an annual employee bonus program.Pay differential for bilingual individuals.Supportive, collaborative, inclusive, and diverse workforce.Career learning, development, and growth opportunities.Culture of respect and dignity, teamwork, honesty, and integrity.Excellent benefits:
- Health, dental, and vision insurance401(k) retirement plan with company matchFlexible spending and health savings accountsLife insurance and short- and long-term disability provided at no costTime away from work – PTO, VTO, paid parental leave, and company holidaysEducational assistanceProfessional Certification Bonus program