Capital One is seeking self-motivated individuals to join a fast growing company that encourages employees to become stakeholders starting on their first day. This candidate will be responsible for working and assisting various teams within the Dealer Risk Department, teams included but not limited to Offsets/Dealer Reserve, Payments, Investigations & Dealer Agreements Team with their daily processes. This individual will need to possess excellent organizational skills and the ability to manage multiple tasks with limited supervision. Capital One’s culture provides an excellent work environment and many opportunities for professional growth. The Flex team is a unique team in Dealer Risk in that the associates are trained to work in every team, so that we can fill in for them to keep SLAs at a high rate.
Specific Responsibilities:
– Provide a world class experience for our customers through strong communication skills
– Conducting Investigation pre work review on dealerships that we are Investigating
– Help Collection team remediate outstanding dealer risk issues
– Work with EPO team to manage their process
– Fill in for the AutoID / Repo team in investigating power booking cases after the car has been repossessed
– Help Random Contract Investigations work their workload
– Calling warranty/gap providers on back end products
– Updating various trackers, sending out DocuSign Agreements & verifying accuracy of documents
– Process offsets from the offset queue and shared mailbox
– Email communication with internal customers
– Assist Payments team with processing ACH/Wire & Refi accounts
– Demonstrate excellent organizational skills, time management skills, and attention to detail
– Ensure accuracy and highest quality assurance standards
– Manage multiple tasks, appropriately prioritize workflow, and get the job done in an efficient manner
– Be flexible as the team your helping could change from week to week
– Exhibits professionalism & morale with associates at all levels including external contacts
A likely match for this position is a self motivated individual that can work under limited supervision who has efficient time management, multitasking, problem solving, and attention to detail skills.
Work at Home Technology Requirements
- A secure home office environment that is free from background noise and distractions
- A reliable private internet connection that is not supplied by cellular data (hot spot)
- Cable or fiber connections are preferred
- Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred – check your download speed using a speed test. A sample one can be found. To test your home internet from your personal computer at home, type into the web browser of your personal computer.
- Sustained ability to maintain latency less than 250 ms in voice calls is required
- Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider
- A private network is password protected where you have ownership or line of site to every device on the network
- Capital One reserves the right to request proof of internet provider, speed and service package from the associate
- Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.
This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories.
Basic Qualifications:
– High School Diploma, GED, or Equivalent Certification
– At least 1 Year of auto finance experience
– At least 1 year experience using Google Suite
Preferred Qualifications:
– At least 2 years of experience in auto finance
– At least 2 years of Risk Management
– At least 1 years of auto loan funding experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Work From Home: $56,800 – $64,800 for Dealer Risk Principal Coord
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.