Company Overview
At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.
As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.
At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.
Department Overview
The Central Services organization provides the resources required to deliver solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems, Mobile Data Computing, Mobile Video, Evidence Management, Situational Awareness, Investigative tools, among other offerings.
Job Description
Motorola Solutions is building talent pipelines to meet future hiring demands. This is a pipeline role, while there is not an immediate opening, we want to build relationships with prospective candidates like you. If your background is a match to our requirements, we’ll follow up with an exploratory conversation.
Works with the customer to understand comprehensive business requirements as it relates to MSI applications. Includes requirements documentation, implementation, verification, training and support. Responsibilities include System Provisioning, Workflow Configuration, UI Customization, Training MSI Flex Jail, Conducting BPR, and Go Live Support. Responsible for setup and installation of technical systems, applications, or process designs for clients who purchased or outsourced technology and business process solutions. Works directly with the client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users. Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution. Provides feedback based on client experiences to product and professional services teams for product and process improvements.
Preferred Qualifications:
- Technical expert in Flex Applications.
- Excellent written and verbal skills in order to respond to RFP’s and/or assist in the migration quotes of our current customers.
- Ability to work a large/complex project independently.
- Create and deliver customized training (both remote and onsite)
- Must be able to execute, create, review, and modify ATP’s.
- Excellent interpersonal communication skills.
- SME on Flex; CAD, RMS, or Jail products.
- SME on Client Installation of MSI products
- Ability to produce and deliver Business Process Review.
- Lead and organize AS resources on complex projects.
- Identifies and mitigates risks and communicates those to management.
- Creates formal documentation for peers.
- Trains and mentors new employees.
- Primary point of contact for application related issues.
- Works with Product Management to communicate enhancement requests.
- Ability to provide all required customer training without assistance.
- Must be able to obtain necessary security clearance as required by government contract.
- Must be able and willing to travel up to 75% of the time.
This position is a remote position and candidates can be located anywhere in the US. It is preferred that candidates reside in the Southeastern US.
This position is subject to working in high security areas governed by the US Department of Justice’s “Criminal Justice Information Services (CJIS) Security Policy” and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers
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Basic Requirements
- College Degree in Business, Communications, Computer Science, Criminal Justice, Management, Technology
- 5+ years experience in one of the following: Public Safety, Business Analysis, Field Service, CAD- Computer Aided Dispatch, Record Management Systems, and Jail Applications.
- Must be able to obtain background clearance as required by government customer
- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Travel Requirements
50-75%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
No
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!