Help create seamless, joyful experiences for fans purchasing event tickets.
About Gametime United
Gametime is on a mission to unite the world through shared live experiences. Our platform supports over 60,000 events across the US and Canada, making it easy for people to discover and attend the events that matter most. With apps on iOS, Android, and web, we’re reimagining the ticketing industry to move at the speed of life.
Schedule
- Full-time, remote position
- Operating hours: 6:00 AM – 8:00 PM PST, seven days a week
- Must be available for nights, weekends, and holidays
What You’ll Do
- Deliver direct support to fans via voice, chat, SMS, and email
- Troubleshoot and resolve order or ticketing issues quickly and accurately
- Maintain or exceed customer satisfaction (CSAT) and Net Promoter Score (NPS) targets
- Meet service level goals and ensure reliability in attendance and communication
- Participate in team meetings and collaborate with peers
What You Need
- Bachelor’s degree or equivalent experience
- Minimum 2 years in a contact center supporting via phone, chat, and email
- Strong communication and problem-solving skills
- Ability to multitask using multiple tools while engaging with fans
- Reliable internet (50 Mbps download / 10 Mbps upload) and a quiet home office
- Flexible availability, including nights, weekends, and holidays
- Preferred: Experience with CRM systems like Kustomer and LMS platforms like Absorb
Benefits
- $18/hour + equity package
- Accrued PTO
- $1,200/year in monthly Gametime credits for any event
- Medical, dental, and vision insurance
- Life and disability coverage
- 401k, HSA, and pre-tax savings programs
- Wellness programs and tenure recognition
If you’re passionate about creating memorable fan experiences and thrive in a fast-paced, team-oriented environment, this role is for you.
Happy Hunting,
~Two Chicks…