Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
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The Fare Savings Specialist role is to watch for attractive fare alternatives and generate savings for our Ford travelers. This is an exciting new opportunity, to support the rapid expansion in the fastest growing global Travel Management Company.
Hours:
8am-6pm EST- Monday – Friday
Compensation: Starting at $25/ hr based on experience
Responsibilities:
Meet quarterly performance targets
Check a broad range of international itineraries to find cost-effective alternative booking class
When required, get traveler to approve alternatives, summarizing savings to expect and potential additional costs (eg change penalties)
Extensive fare rule interruption and ticket exchanges
Keep a daily log of tickets optimized, to track client savings and targeted it rate savings
Resolve issues linked to distribution or invoicing
Interact with Customer Service inquiries and Travel Counselor support
Client Reporting on various programs on savings
Client meetings on air contracts and testing in the GDS when implemented
Scripting writing a plus
Technical skills required
Competencies:
Proficient on Sabre GDS
5 + years of Fare Savings experienced is preferred, but not required
Must have strong International fares background, in a travel agency or airlines
Excellent knowledge of airlines (alliances, code shares, routes, fare rules…)
Self-starter mindset, naturally motivated to meet and exceed financial targets
Must be able to work autonomously
Creative, inquisitive and lateral thinker
Good oral, written communication, and listening skills.
Excellent organizational skills and proven ability to multitask.
Team Player
Quality checks, knowledge of debit memos, Max
Canada Cross- border a plus
Fare projects and budget analysis
Interpreting fare policies
Microsoft Office application skills, including Word, Excel, Outlook, Access
Proven problem solving and analytical skills with attention to detail.
Highly organized & detail oriented with a very strong focus on process, trends, and root cause analysis.
Ability to prioritize, track and deliver results under tight deadlines
Our Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.
What You Get From Us
A diverse, supportive, fun, outstanding team of Traveler Care professionals. We are based around the world, and we’re proud of how we connect and collaborate to drive results for our customers.
The chance to grow your career with a purpose-led organization, passionate about powering progress through travel.
The flexibility to work from home in a truly global workplace.
Comprehensive benefits program including: health & life insurance, retirement savings program (with employer match), access to our global colleague assistance program and our wellness platform, eMindful.
An environment that champions Diversity, Equity and Inclusion. We have a network of INclusion Groups, Diversity Councils and Country Ambassadors who are passionate about creating a global culture of belonging.
Location
United States – Virtual Location
The US national hourly wage range for this position is from $17.00 to $29.00 per hour. The national range provided includes the hourly rate that GBT expects to pay for the role. Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
GBT 2023 Benefits-at-a-Glance
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Wellbeing resources to support mental and emotional health for you and your immediate family.
And much more!
All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.