Employer: Liberty Mutual
Description
Investigates, evaluates and resolves environmental general liability and homeowners liability claims. Assignment may include a predetermined section of open inventory or cases that present high exposure. Resolves coverage and liability issues by applying established procedures and practices. Provides customer service to current and former policyholders, vendors and third party claimants.
Casualty experience preferred.
Responsibilities:
- Manages processes and resolves claims assigned by the Unit Director/Team Manager. Evaluates coverage, liability and loss value and resolves claims within prescribed authority.
- Communicates with policyholders/customers, witnesses, claimants, remediation experts, counsel and others to gather claim facts. Communication is generally via phone and email, but may include in person contact and travel.
- Maintains adequacy of reserve levels for both loss and expense.
- Analyzes complex coverage matters and is responsible for issuing Coverage Position Letters to customers. Utilizes HO Legal Staff to consult on coverage issues as needed. Written work sample may be requested.
- Tracks litigation expenses on assigned cases and makes recommendations to improve litigation expense management.
- Negotiates settlements with attorneys, claimants, and/or co-defendants, and cost share agreements with other carriers.
- May participate in the development of legal strategies in conjunction with claims/legal team. Prepares for and attends trials, hearings and conferences. Keeps management informed of developments and confers with in-house and outside counsel and management on jurisdictional issues.
- Updates files and provides comprehensive reports as required, in accordance with established departmental procedures.
Qualifications
- Must have an advanced knowledge of coverage, liability, and complex claims handling procedures.
- Must be knowledgeable of state and federal laws in the adjuster’s jurisdiction.
- A full working knowledge of claims operations and procedures is required.
- Strong written and oral communication skills required as well as strong interpersonal, analytical, investigative, and negotiation skills.
- The capabilities, skills and knowledge required is normally acquired through a Bachelor’s degree or equivalent experience and at least 5-7 years of directly related experience.
- Ability to obtain proper licensing as required.