Job Details
Description
RESPONSIBILITIES
Analyzes accounts for proper billing procedures and takes necessary action to rebill/resolve as necessary.
Determines whether patient or insurance should be contacted for payment by reviewing account history and notes on Meduit Health Services’s inventory management system as well as the client system.
Contacts the patient by telephone to help patients/customers with current balances on their account and to follow through with the payments until the account is paid in full. Utilizes tools, including computer programs, when indicated
Provides excellent customer service and timely response to questions and issues related to benefits, billing, claims, payments, etc.
Inputs, retrieves, and modifies information and data stored in computerized systems and programs; generates reports using computer software
Explains charges, answers questions, and communicates a variety of requirements, policies, and procedures regarding patient financial care services and resources to patients, staff, payors, and agencies
Other duties as assigned
Preferred Qualifications:
Demonstrated organizational skills and the ability to prioritize and manage tasks based on established criteria
Excellent verbal and written communication and interpersonal skills
Ability to work independently with minimal supervision, within a team setting and be supportive of team members
Proficient with Microsoft Office
Ability to analyze issues and make judgments about appropriate steps toward solutions
Knowledge/ Skills/ Abilities:
Self-motivated
Creative and likes the challenge to solve a situation and bring it to resolution.
Goal oriented
Ability to communicate with patients and families under sometimes stressful circumstances
Strong and professional telephone communication skills
Qualifications
Education
Required
High School or better.