Position Description

Are you someone that wants to expand your career working in IT? Are you working in IT and want to expand your knowledge? Serco is seeking an Entry Level Help Desk Support to join our Help Desk Support Team to assist and provide support for our Serco employees and contractors (100% remote)!

The position requires the candidate to work from 12:00pm EST – 9:00pm EST (Mon-Fri).

Serco supports various government contracts for companies all over the US and Canada. Our team provides tier one support to all Serco employees supporting those contracts throughout the country.

You will be part of a 10-member team that works closely with Tier 2 and other various technical teams to deliver quality service and systems to Serco employees. The team provides outstanding customer service in support of the employees and contractors that promotes change and innovation.

In this role, you will: