Position Description
Are you someone that wants to expand your career working in IT? Are you working in IT and want to expand your knowledge? Serco is seeking an Entry Level Help Desk Support to join our Help Desk Support Team to assist and provide support for our Serco employees and contractors (100% remote)!
The position requires the candidate to work from 12:00pm EST – 9:00pm EST (Mon-Fri).
Serco supports various government contracts for companies all over the US and Canada. Our team provides tier one support to all Serco employees supporting those contracts throughout the country.
You will be part of a 10-member team that works closely with Tier 2 and other various technical teams to deliver quality service and systems to Serco employees. The team provides outstanding customer service in support of the employees and contractors that promotes change and innovation.
In this role, you will:
- Provides support to end users on a variety of issues.
- Actively take phone calls.
- Actively work (incidents and tasks) in queue providing resolution.
- Provides information for escalated issues and users.
- Works in tandem with the other IT Service Desk members.
- Identify, research, and resolves technical problems.
- Has knowledge of commonly used concepts, practices, and procedures within a particular field.
- Rely on instructions and pre-established guidelines to perform the functions of the job.
- Works under immediate supervision.
- Qualifications
- To be successful in this role, you will have:
- A High School Diploma/GED
- United States Citizenship
- Minimum 1 year of previous help desk or service desk experience
- Minimum 1 year of experience in 2 of the following:
- Troubleshooting IT environments
- Working directly with end users/customers
- Working with Active Directory or a similar tool
- End user Internet connectivity troubleshooting
- End user hardware/software troubleshooting
- Additional desired experience and skills:
- Associates degree in an IT-related field
- A+/Net+ Certification
- Outstanding Customer Service Skills
- Experience using MS Office
- If you are interested in supporting and working with passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!
- In compliance with state and local laws regarding pay transparency, the salary range for this role is $34,703.17 to $52,054.76; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, and key skills.
- Company Overview
- Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.