Enrollment and Services Specialist

We are looking to grow our team of Licensed Customer Care Professionals. This position is highly valued, as you are our customer’s primary point of contact. As such, Assurant is very much invested in your success in this role. Providing excellent and thorough customer service is our top priority!

This position may require licensing:

• 2-15 Health, Life and Annuities
• 2044 Personal Lines

Acting as the customer’s primary point of contact, you will:

• Receive in-bound calls from customers about enrollments
• Listen, solve problems, answer questions and work with them to find a resolution
• Use your expertise to proactively make recommendations that will help customers avoid future issues
• Provide exceptional, world-class service with every call
• Make a connection, engage and build rapport with each caller

Acting as the customer’s primary point of contact, you will:

• Receive in-bound calls from customers about enrollments
• Listen, solve problems, answer questions and work with them to find a resolution
• Use your expertise to proactively make recommendations that will help customers avoid future issues
• Provide exceptional, world-class service with every call
• Make a connection, engage and build rapport with each caller

What you will enjoy:

• The variety of work every day and every customer situation is unique.
• Being part of a high performing collaborative and supportive team.
• Competitive compensation and paid time off.
• Medical benefits that begin on your first day.
• Career advancement opportunities.

Ideal candidate will have:

• Relentless drive to provide exceptional customer service.
• Excellent communication and listening skills.
• Strong attention to detail and problem-solving skills.
• Ability to adapt to change and work well in a fast-paced environment.
• Ability to multi-task using technology while handling calls.
• Minimum high school diploma or GED.

Shift details include:

• Our business hours are Monday through Friday 8:00 AM to 9:00 PM EST (8-5pm/9-6pm PST)
• Our hours of operation are seven days a week 365 days a year, including some holidays. We may be closed in observance of some major holidays.
• This job is 40 hours a week and shifts are usually (not always) five days on with at least one weekend day off.
• Shifts can change to meet business needs, so it is important that you have open availability.
• Your pay shift differentials for evening and weekend schedules worked.

We will train you:

• In a combination of virtual “class room” & “on the job” training that is typically 4-6 weeks long but duration can vary *Update to 4-6 weeks
• Class room training hours are typically Monday through Friday from 8am – 5pm PST with a lunch break
• Upon completion of class room training you will receive your regular shift & start working those hours

You will work remotely:

• Our office is located at 11222 Quail Roost Dr. Miami, FL 33157.
• If working remotely, you are required to have strong and steady Internet services with the minimum Internet speed of 50Mbsp download and a minimum of 3Mbsp upload speed. You can test your Internet speed at www.speedtest.net or by contacting your service provider.

Pay Range:$18.23 – $29.17

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.