Employer: UnitedHealth Group
You’ll enjoy the flexibility to telecommute* from 40 states (excluding WA, CA, HI, AL, NY, NJ, MA) as you take on some tough challenges.
The Primary Responsibilities:
AbleTo Member Engagement Specialists have a critical role in informing members of health plans of the AbleTo Behavioral Health Program, and assisting them in signing up for our high quality and effective care. The Sales Representative’s call and conversation with members can be the catalyst that encourages members to seek care with AbleTo to get better and stay better.
- You will perform outbound calls to members of health plans in a discussion about AbleTo program benefits, and how the program can help them
- Schedule Initial Consultations for members that result in a quality and meaningful behavioral healthcare experience
- Utilize phone, scheduling, and CRM tools to manage call results data and Initial Consultation scheduling, ensuring the highest quality customer service in every interaction
- Leverage established conversation guides to engage, connect, and educate health plan members
- Apply best practices in responding to health plan member questions or objections, and ensure high quality follow-up in responding to member inbound calls & voicemails
- Accountable for meeting daily, weekly, monthly, or annual key performance indicators (KPIs)
*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.*
Why Work Here:
- Tangible impact on the lives of others
- Generous time off, including 3 mental health days
- A thorough and comprehensive training program
- Ample opportunities for growth; promote from within the organization
- Compensation reflects performance
- Robust total rewards benefits package for your physical and mental wellbeing
- AbleTo is a certified Great Place To Work
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High school diploma / GED or higher
- 1(+) years of experience working in a call center/customer service / direct sales
Preferred Qualifications:
- Bi-lingual a plus! (English/Spanish)
- Healthcare experience
Soft Skills:
- Excellent verbal communication skills ability to clearly articulate complex information to varied constituencies
- Empathetic and sincere, superior rapport building skills
- Excellent people skills
- Adept at learning and using computer systems familiarity with CRM, Gmail, and auto-dialer tools
- Proficiency with managing phone conversation and navigating computer tools simultaneously and seamlessly
- Self-motivated team player with multitasking abilities
- Proven sales results and selling skills
- Superior customer service delivery skills
- Organized self-starter
- Demonstrated work ethic
- Focused, driven to achieve
Internet Requirements:
- Upload Speed 50Mbps minimum
- Download Speed 50Mbps minimum
- Latency < 150ms (roundtrip)
- Packet Loss < 0.75%
- Jitter < 20ms Link for speed test
- Recommended broadband routers that support packet prioritization to prioritize voice traffic
- Private Internet connection; company provided laptop must be hardwired to modem or router via Ethernet cable