Work from home handling EMS insurance claims for a national healthcare billing leader.
About Digitech (A Sarnova Company)
Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. As part of the Sarnova family (Bound Tree Medical, Tri-anim Health Services, Cardio Partners, Emergency Medical Products), Digitech uses a cloud-based revenue cycle platform to help EMS agencies maximize collections, protect compliance, and improve patient-focused operations.
Schedule
- Position type: Full-time, permanent
- Location: 100% remote (U.S.-based)
- Hours: Monday–Friday, standard business hours on an Eastern Time schedule
- Equipment: Company equipment provided; personal phone required for outbound calls to insurance carriers
Responsibilities
- Work insurance claims after submission to carriers, focusing on:
- Claims rejected by the clearinghouse
- Claims pending, on hold, denied, or incorrectly paid
- Investigate and resolve issues causing claims to remain on hold or be denied.
- Obtain and review Explanations of Benefits (EOBs) to verify correct payment.
- Complete credentialing with insurance companies to help ensure proper payment flow.
- Review patient accounts with multiple transports to confirm accurate coordination of benefits (COB).
- Communicate by phone, email, and mail with carriers and internal teams to move claims toward resolution.
- Organize and prioritize a high volume of work while meeting tight deadlines and performance expectations.
- Perform additional billing and administrative duties as assigned by management.
Requirements
- Strong computer skills with working knowledge of MS Outlook, Word, and Excel.
- Minimum typing speed of 40 WPM.
- Proven ability to multi-task, stay organized, and manage large workloads.
- Comfortable working in an environment where performance metrics and call quality are monitored.
- Professional phone presence with the ability to stay calm and courteous while resolving issues.
- Excellent written and verbal communication skills; able to explain solutions clearly.
- High attention to detail and accuracy in reviewing and updating claims.
- Reliable, punctual, and accountable for completing assigned work.
Benefits
- 100% remote, work-from-home position.
- Competitive salary, commensurate with experience.
- Comprehensive benefits package.
- 401(k) plan.
- Opportunity to grow within a mission-driven organization supporting EMS providers and the patients they serve.
- Inclusive culture that values diversity and empowers team members to bring their full selves to work.
If you’re detail-oriented, comfortable in a claims-heavy environment, and want a remote medical billing role with impact, this EMS Claims Specialist position could be a strong fit.
Happy Hunting,
~Two Chicks…