Be the first point of contact for clients and employees, delivering world-class HR support from anywhere in the U.S.
About Peoplease
Peoplease is a leading Professional Employer Organization (PEO) providing solutions to small and medium-sized businesses in the blue- and gray-collar industries. We help our clients achieve their goals by delivering exceptional payroll, human resources, benefits, and risk management services. Our culture is built on engagement, integrity, tenacity, curiosity, happiness, and a service-obsessed mindset.
Schedule
- Full-time, remote role within the U.S.
- Monday–Friday, standard business hours
- Occasional travel may be required
- Must be able to work effectively as part of a distributed team
Responsibilities
- Serve as the first point of contact for clients and employees, providing Tier 1 support on HR-related topics
- Guide users through portal navigation, password resets, account setup, and troubleshooting
- Support onboarding by coordinating with the Implementation Department for smooth transitions
- Assist employees with updating personal information such as direct deposit and address changes
- Clarify payroll questions, explain pay stubs and deductions, and investigate discrepancies
- Process initial workers’ compensation claims and document incidents accurately
- Log all interactions in the CRM system and escalate complex cases to Tier 2 or specialized departments
- Share insights and solutions to improve internal processes and the team knowledge base
- Meet or exceed performance metrics for efficiency, resolution time, accuracy, and customer satisfaction
- Contribute to cross-functional projects as needed
Requirements
- High school diploma or GED required; Associate’s or Bachelor’s degree preferred
- 1–2 years of customer service experience (call center, help desk, or client support environment preferred)
- Strong communication skills (verbal, written, and active listening)
- Problem-solving skills with attention to detail
- Proficiency in Microsoft Office Suite and CRM software
- Ability to multitask, manage time effectively, and work in a fast-paced environment
- Customer-first, empathetic, and professional approach
- Bilingual (Spanish) is a plus
- Experience with PEO operations, HR, payroll, or benefits administration a plus
Benefits
- Competitive salary and benefits package
- Growth opportunities in the PEO industry
- Inclusive, collaborative work culture
- Opportunity to make a direct impact on clients’ success
Happy Hunting
~Two Chicks…