Employer: Gopuff
Expanding at a rapid pace, Gopuff is seeking to hire a Employee Service Center Representative to join the People & Culture Team. This role will be responsible for managing tickets and emails from employees who need answers for general inquiries about their benefits, time clock issues, payroll, I9, onboarding and daily functions through our HCM system Workday.
Responsibilities
- Complete unemployment claims
- Manage cases via our case management system (ServiceNow) within our service level agreements
- Escalate complex or time sensitive issues as appropriate
- Provide an excellent customer experience by initiating effective communication and utilizing strong problem-solving skills to focus on the solution
- Contribute to recommendations for changes and improvements to our day-to-day procedures to strengthen efficiencies
- Maintain data integrity by validating customer identity
Required Qualifications
- Bilingual in Spanish verbal and written
- 3+ years of experience in Human Resources
- Bachelor’s degree in Human Resources or equivalent work experience
- Comfortable working in remote/distributed teams
- Excellent interpersonal skills and effective verbal and written communication skills
- Ability to set high personal goals and work independently
- Ability to work cross-functionally with various departments
- Able to multitask, prioritize, and manage time efficiently
- Precise attention to detail
Preferred Qualifications
- 1+ years of experience in a customer service-oriented in a call center atmosphere
- Excel/Google Sheets experience
- Knowledge of G Suite
- Workday experience preferred
- Working knowledge of human resources practices
- Ability to adapt and retain a wide range of information related but not limited to benefits, onboarding, I9, and payroll
At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get itstuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.
And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.
Like what you’re hearing? Then join us on Team Blue.
Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.