Two Chicks With A Side Hustle

Job Description
Overview

Finding a job that fits your lifestyle isn’t always easy. That’s where Kelly® comes in. We’re seeking a Customer Service Representative to work in a remote role. Sound good? Take a closer look below. We’re here to help you find something great that works for you—so you won’t miss a moment of what really matters in your life.

Responsibilities

What’s a typical day as a Customer Service Representative? You’ll be:

Providing first-level support for payroll, taxation, wage & hour compliance, garnishment, payment options, expense reporting, and more
Assisting with HR-related activities
Supporting the Emergency Operations Center during disaster situations
Managing third-party interpreters during calls
Resolving employee and field issues according to established policies and procedures
Collaborating with 2nd level teams for complex issues
Documenting all inbound calls in the case management tool
Assisting with special projects or specialized team roles

Qualifications

This job might be an outstanding fit if you:

Have the ability to multitask and pay attention to detail
Possess excellent communication and customer interaction skills
Demonstrate patience in dealing with confused or irate customers
Have strong problem-solving skills
Are committed to continual education about the company and its processes
Can manage a fast-paced inbound contact center environment
Have technical proficiencies in MS Office Suite, Bullhorn, Salesforce, and front office applications

Bonus: Have previous experience with Kelly Services Branch, are bilingual in French Canadian or Spanish, and have knowledge of Salesforce, Peoplesoft, Peoplenet, AESOP, and Payroll

What happens next:
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Customer Service Representative today!

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