Dispute Specialist

About this role:

GOAT is seeking a results-oriented Disputes Specialist I. This individual should have strong written and verbal communication skills, as well as strong problem solving skills. You will be responsible for working all scheduled assignments. The ideal candidate will be driven, organized and goal oriented. This role requires someone who is capable of multitasking, being detail-oriented, and working in a fast paced environment.

In this role, you will:

Investigate and resolve disputed transactions by credit/debit cardholders and online payment systems.
Gather and evaluate data to resolve the dispute and determine the appropriate course of action.
Review queued transactions and independently determine if the reviewed transactions are fraudulent or legitimate.
Resolve problems that require in depth investigation and/or research.
Resolve disputes with all payment processors.
Work with peers and leadership to communicate fraud trends and share best practice ideas and information.
Handle all aspects of the dispute process in compliance with applicable laws and regulations.
Consistently find ways to increase speed, efficiency and accuracy.
Analyze representments to determine how to increase recovery rates.
Maximize orders reviewed and processed while minimizing errors and losses.
Provide the highest level of quality assurance in customer interaction with fewest touch points.
Maintain a positive attitude and be willing to adjust daily responsibilities to meet the needs of the business.
Open to work one weekend day per-week as needed.
We are looking for:

Related experience with disputes;investigating and resolving transactions.
Strong skills with Spreadsheets or Excel (Intermediate to Advanced)
Ability to think analytically, logically and make accurate decisions
Exceptional attention to detail with consistent accuracy
The ability to take direction and follow stringent processes and regulations
Must be highly organized and have the ability to meet critical deadlines in a fast paced environment
Excellent communication skills, both verbal and written
Self-starter, requires little to no supervision and comfortable taking initiative while quickly grasping concepts, processes and ideas
Must be able to work within a team environment and be a team player
Consistently go the extra mile to provide a positive consumer experience
Excellent proficiency working with web browsers and web based tools
The hiring range for this position is below, plus benefits (401K, paid time off, dental, medical, vision, disability, life insurance options). To determine starting pay within the hiring range, we carefully consider a variety of factors, including primary work location, role/level, a candidate’s skills, experience, market demands, and internal parity. You may reach out to a recruiter for additional information.
Hiring Range:
$21.20—$26.49 USD
GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of over 50M members across 170 countries.

GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become the leading and most trusted sneaker marketplace in the world. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 30 million members across 170 countries.

Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers.

Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible.