Job Description
Pay: $15.00/hour with Performance-based tiers! Team average is currently $16.36!
Location: Remote
Schedule: Full Time, Monday – Friday 8:00 AM – 5:00 PM (MST)
Overview
Disconnect Analysts research disconnect notices and work to restore utility services. Disconnected services often cause past due balances and sometimes collection invoices. You are responsible to collaborate with the appropriate party to resolve these issues and make necessary payments to re-establish utilities. Your efforts will foster client relations as their accounts remain active and in good-standing.
Responsibilities
- Coordinate with utility providers, collection agencies and team members to research disconnected accounts
- Scan disconnect notices and link them to the appropriate account in the Conservice database
- Prioritize urgent disconnect notices and resolve them quickly
- Make payments to restore utility services
- Medium phone usage-up to 40% of work day making outbound calls to providers.
Preferred Skills
- Attention to detail
- Self motivated to find the “why” behind the problem and resolve the issue
- Able to effectively manage time and prioritize workload
- Clear and professional written and verbal communication
- Able to develop collaborative relationships with team members
Qualifications
- High School Diploma or GED