Location: Hershey, PA
This position can sit remotely.
Summary:
Key role in ensuring that a) all development and implementation activities by our Product Teams 3rd parties are executed in line with our standards (testing, architecture, integration, development, documentation), b) all incident resolution activities by our Product Teams and 3rd parties are executed in line with our standards (testing, architecture, integration, development, documentation, SLAs), and c) our development and release landscape effectively supports our development and incident management processes.
Major Responsibilities:
- Development & Incident Resolution: Oversees the S/4 development and incident resolution delivery and is expected to a) drive ongoing efficiency improvements, and b) ensure the development and incident delivery is provided in line with agreed upon standards and SLA’s (e.g., patching, incident response times, documentation, development standards).
- Monitoring: Support the implementation of effective service delivery monitoring capabilities to a) identify issues proactively, b) automate resolution processes, and c) enable self healing capabilities.
- Vendor Management: Support the management of our 3rd party SI providers including but not limited to AMS, Change, and SAP MaxAttention.
- Metrics: Establish effective development and incident resolution metrics framework (e.g., rework metrics, incidents after deployment) in close collaboration with Platform Leader to identify improvement opportunities and keep the leadership informed.
- Documentation and Training: Ensure proper documentation of every development change in the landscape as part of HSY’s documentation framework (S/4, CMDB). Oversee that all documents (technical and functional) are properly maintained and enhanced as needed as part of the development and incident resolution process.
Qualifications:
- Development management: Ability and Experience to oversee the development execution by our 3rd parties and Product teams to ensure all development activities are executed in line with HSY’s policies as well as best practice for these activities. Experience to validate development work regarding adherence to development and documentation standards.
- ITSM: Experience in service delivery frameworks to effectively oversee the development and incident resolution process, and being able to influence our partners to advance their processes to drive efficiency gains.
- Establishing and maintaining the required development environment: Experience in establishing and maintaining an effective development environment to a) ensure high quality development work (e.g., limit the amount of rework or defects in testing) and b) drive efficiency and effectiveness in our development and incident resolution processes.
- Document management: Experience in managing the proper development documentation process to ensure that at any given time the entire solution is well documented, and the documentation is in line with HSY standards
- Test Planning: Support our Product & 3rd Party teams during the PI Planning to ensure the required development plans including resource plans are in place.
Experience and Education Requirements:
- Bachelor’s degree in Information Technology, Computer Science, or Engineering. Advanced degree (Master in Computer Science or Engineering) a plus.
- Minimum of 7+ years of experience in IT development or delivery roles with increasing responsibility and where strict compliance standards needed to be fulfilled.
- At least 5+ years in SAP development or delivery role – preferably within S/4.
- Experience with SAP development management tools (e.g., charm, solution manager).
- ITSM certifications highly preferred (ideally within the SAP space).
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