Infosys
Job Description:
Infosys is seeking a Desktop Administrator. This role requires close partnership and collaboration with other Engineers and Subject Matter Experts.
Required Qualifications:
- Candidate can be located Anywhere in USA This position may require travel in the US
- Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 1 year of Information Technology experience.
- Evaluate user requests and requirements and recommend effective IT hardware technological solutions.
- Install, configure, and troubleshoot hardware, including desktops, laptops, and peripherals.
- Assist with administering corporate infrastructure including Active Directory, Email, and various computer management applications
- Perform advanced troubleshooting, system upgrades and replacements for employees IT needs
- Troubleshoot, repair, and maintain software applications & infrastructure and perform root cause analysis.
- Provide advanced support for operating system drivers, software and firmware.
- Actively monitoring the ticket queue and managing requests through to completion. Manage escalations from team members.
- Perform housekeeping on IT rooms, setup and installation of Temporary training rooms / Office wide events – Expo’s, Comms room patching.
- Supports Business changes – ensure involvement in early stages of planning.
- Provide support to users for home connection and work from home set up — Firm laptop or personal laptop + virtual machine.
- Manage own workload to ensure that assigned activities are completed within targets defined within SLA’s/OLA’s.
- Demonstrate high levels of customer care behaviors at all times and adopt an approach that shows consistent commitment to providing a customer focused quality service.
- Actively participate in a program of Continuous Service Improvement taking ownership of actions that deliver results.
- On-call – Participate in rotating schedule providing afterhours and weekend support may be required.
- Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
Preferred Qualifications:
- Shell scripting experience is a plus (Windows PowerShell, Perl, Windows cmd line)
- Working Knowledge of strategic platforms such as Microsoft, Networks and Security, WAN, LAN
- Proficiency in MS Office and related applications (Word, Excel, PowerPoint, Access, Visio, Project). Advanced skill in data manipulation or automation using Excel functionality.
- A wide range of experience in a Technology role, preferably in the financial or Investment Banking industry is an added advantage.
- Experience with Service Now, Windows OS 10, 11 is a plus.
- Industry standard certifications a plus such as: (MCSA, A+, Network+, CCENT, CCT)
- Experience and desire to work in a Global delivery environment.
The job entails extensive amount of travel. The job also entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.
Estimated annual compensation range for this role will be as follows:
In CA / WA / NY / CO: $ 61,000 to $73,200
In Washington, DC: $ 61,700 to $66,200
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits: –
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off