Job Type
Part-time
Description
Join Our Team!
A flexible schedule, paid weekly, working in the community, making a difference, being surrounded by a great team, and maintaining work/life balance: This is what you can expect working at employU!
Our team works within the disability community to empower our customers with the knowledge, connections, and the confidence required to achieve independence by establishing a sustainable career. Because we are always expanding, there is always an opportunity for growth for those looking for career advancement.
Full-time employees are offered:
Health Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Life Insurance
Employee Assistance Program (EAP)
401(k) Plan
Paid Time Off
Paid Holidays
Bonus Potential (eligible positions)
Flexible work schedule for exceptional work/life balance
Part-time employees may be offered:
Dental Insurance
Vision Insurance
401(k) Plan
Paid Time Off
Paid Holidays
Employee Assistance Program (EAP)
Flexible work schedule for exceptional work/life balance
Want to get a glimpse into the employU atmosphere? Watch this video https://youtu.be/K6Hf9jusJlA
Requirements
This is a part-time work from home position. The pay rate $14.00-$15.00 an hour.
POSITION SUMMARY
The Data Entry and Customer Support Specialist completes clerical tasks to document information and works within the marketing database platform to engage with prospective customers.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
Provides administrative support to various departments as needed.
Promotes high-quality customer service processes.
Works with the Relationship Management Department to provide customer support and record management in HubSpot platform.
Assists with inquiries from the community including prospective customers.
Develops and expands relationships by actively promoting our services to existing and prospective clients.
Forwards referral opportunities to appropriate staff promptly.
Communicates effectively with the team(s) for the purpose of meeting goals and deadlines.
Completes other related tasks as directed.
POSITION QUALIFICATIONS
Competency Statement(s)
Job Knowledge
Problem Solving/Analysis
Relationship Building
Communication
Customer Service Skills
Detail Oriented
Accuracy
Organizational Skills
Time Management
SKILLS & ABILITIES
Education: High School Diploma required; Associates or Bachelor’s Degree preferred.
Experience: Minimum two years’ experience working with database programs; experience in sales or customer service role preferred.
Computer Skills: Proficient with Microsoft Suite, Adobe and web-based database
systems; CRM experience preferred.
Other Requirements:
Experience working with individuals with disabilities is helpful.
Excellent communicator with the ability to work with diverse teams.
Strong ability to build rapport with customers.
Must have strong strategic/analytical and problem-solving skills.
Ability to work at a rapid pace with accuracy to meet goals and deadlines.
Ability to learn and use multiple computer systems.
Must have own computer, printer, smartphone with data plan, and high-speed internet connection.
Supervision: No supervisory responsibilities.
Travel: No travel required.
