Employer: Firstsource
Duties and Responsibilities:
Assist with Individual applications, enrollment forms and Group members.
Change in Benefit Coverage for example; from basic to classic, to elements to prestige Beneficiary Enrollment Queries; PCP (Primary Care Physician)
Individual Enrollment Commercial Enrollment Adds, Terms and Maintenance.
Group Administration New Business, Rate Load, Group Wide Changes, Maintenance and Cancellation Database.
Group Inquiry call center support for incoming calls.
Market Place fallout from Queues
Electronic Applications
Error Queues
High-volume segmented work
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Qualifications
Education & Experience
High School Diploma or G.E.D.
1 plus years’ experience in insurance health plans (enrollment & billing) helpful
Basic computer skills, including MS Word, Excel, Outlook
Excellent communication (verbal and written) and customer service skills
Detail-oriented; ability to organize and multi-task
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Primary Location
: United States-Remote-Remote
Job
: Associate
Organization
: HPHS – Onshore Operations
Travel
: No