Help customers get to “approved” faster. You’ll verify identities and loan details by phone in Spanish and English, spot risk early, and keep applications moving with clear, compassionate communication.
About Foundation Finance Company (FFC)
Foundation Finance partners with home improvement contractors nationwide to offer flexible consumer financing. A fast-growing lender with billions in originations, FFC blends a high-volume operation with a people-first culture, clear procedures, and room to advance.
Schedule
- Full-time, remote (must reside in: AL, AR, AZ, CO, CT, FL, GA, IL, IN, KY, LA, MD, ME, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, or WI)
- One evening shift until 9 PM and one Saturday (8 AM–4 PM) every 7 weeks
What You’ll Do
- Verify customer loan information via inbound/outbound calls (identity, SSN, address, employment, project completion)
- Document updates and call notes accurately across systems
- Explain account details (interest, statements) and route questions to the right team
- Flag and escalate verification or risk-related issues; support dealer calls on disputes
- Review processing status and ensure cases move to the correct department
- Follow FFC policies, procedures, and quality standards
What You Need
- Fluent Spanish and English (phone-ready professionalism)
- 2+ years in call center or customer service
- Strong typing and computer skills (Word, Excel, email, web)
- Sharp attention to detail, active listening, and critical thinking
- Steady under deadlines; collaborative and coachable
Benefits
- Pay: $18.00–$19.00/hour
- Medical, dental, vision
- 401(k) with company match
- Casual, supportive, growth-minded culture
High-volume phones don’t scare you; accuracy and empathy are your edge. Apply before interviews fill.
Make verification clear, fast, and fraud-resistant—one call at a time.
Happy Hunting,
~Two Chicks…