About Us
Table Needs is dedicated to improving the profitability and success rate of everyone’s favorite restaurants and food trucks, in communities all over the US.
- We offer advanced, user-friendly solutions for orders, payments, digital menus, marketing, and finance
- Our remote work culture emphasizes flexibility and results
Job Purpose
- Deliver exceptional technical support for Table Needs products
- Act as the primary contact for restaurant clients, addressing hardware, software, and payment processing issues
- Become a product expert, identify bugs/misconfigurations, and collaborate with Tier 2 and Engineering teams
- Collect and relay customer feedback to the product team
We’re Seeking
- Strong customer service skills with a passion for problem-solving
- Experience in the restaurant industry, especially with point-of-sale systems
- Excellent team collaboration skills, ready to work with various departments
- Ability to explain technical concepts in a simple, clear manner
- Curiosity and willingness to learn and ask questions
- Known for troubleshooting tech issues among friends and family
Work Schedule
- Remote, early morning shift supporting restaurants from opening through lunch rush
- 4-day work week (Sun-Wed or Wed-Sat)
- Shift flexibility available
Responsibilities
- Respond to customer calls, emails, texts
- Use documentation for consistent problem-solving
- Keep customers updated and close issues effectively
- Handle software/hardware issues, escalating as needed
- Stay informed about product updates and enhance skills over time
Qualifications
- Excellent communication skills; fluency in English and Spanish
- Prior customer service experience and familiarity with help desk software
Salary & Benefits
- $20/hour starting pay
- Competitive salary and comprehensive health benefits
- 13 company holidays and necessary work equipment provided
Equal Opportunity Employer
At Table Needs, we believe that creating a team of people from different places, cultures, and beliefs plays a big part in helping us bring the richness of life to the product experience for all types of customers. We want to continue to attract and retain an even more diverse range of people as we grow. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race. We want all the toppings on this pizza!
All employees and contractors of Table Needs are accountable for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.