REMOTE – USA /
JOIN THE MODS – NEW MODS /
CONTRACTOR
ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Customer Support!
Do you have a Ticket, Chat, and Phone Customer Support background?
Do you enjoy work-from-home and flexible schedules?
ModSquad is seeking Mod Contractors to join our network!
If you want the chance to work gigs on the coolest of client projects… then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in.
Our Mods bring super skills, a positive attitude and great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs available now and more are on the horizon.
Do you love photography and visual media?
Our client enables people to easily create beautiful photo products such as photo books, cards, calendars and canvas prints to preserve the legacy of their memories.
On this project, your role will be assist customers with their photo projects via phone, chat and email. Working knowledge of online photo book creation software is definitely a plus, however, the software is extremely easy to navigate for new users! Use your customer service skills to walk our customers through how to upload their memories, use our editor and finalize their order. Troubleshoot basic technical issues or escalate their issue for further review. Be a part of preserving the legacy of customers’ memories for generations to come!
Project Hours (all times Pacific):
Chats: 7 am – 5 pm, Monday – Friday
Phones: 7 am – 3 pm, Monday – Friday
Chats/Tickets: 9 am – 1 pm Saturday, Sunday
Commitment:
15 hours per week
90 days, as needed
Hourly Rate:
To be discussed in interview phase
Language:
English
What We Are Looking For:
- At least 15 hours weekly availability and ready to start ASAP!
- Customer service and technical support background
- Excellent written and verbal communication skills
- A positive, upbeat attitude and are comfortable with helping customers in a live environment
- A quiet environment suitable for taking live calls from customers via Zendesk Voice
What’s In It For You:
- The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
- Flexible self-scheduling
- Access to ‘Hot Gigs’ postings exclusive to the Mod Network
- Work from home
- Competitive hourly rate – Discussed during your first interview
- Paid orientation
Workspace Requirements:
- Dedicated laptop or desktop computer with Windows 10 or above
- Quality headset
- Quiet workspace to take calls
- Willingness to install MSQ security software and 2FA app on phone
***IMPORTANT***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!