Description
Meet your family’s new favorite PJs. Unbelievable softness. Adorable prints. Effortless functionality. At Little Sleepies, we make buttery soft bamboo viscose sleepwear that your whole family will love. Created by a mom, our PJs are thoughtfully designed for long-lasting comfort and maximum cuteness!
We are looking for an enthusiastic and highly motivated customer support specialist to enhance our customer experience team. This role requires excellent interpersonal communication skills, intuitive empathy, and impeccable writing skills. . Our team is fully remote, which gives the candidate significant residential location flexibility. This role will need to work on the weekends, specifically Sunday-Wednesday.
Your Responsibilities
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding to customer inquiries in a timely and effective manner via email, social media, or chat applications.
Ensure that appropriate actions are taken to resolve customers’ problems and concerns.
Become a raving fan of all things Little Sleepies and able to communicate effectively about our products and services.
Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Use knowledge of a specific product, service, or other assigned area of expertise to answer inquiries.
Able to handle a high volume of emails and messages from customers while creating a positive experience
Requirements
Your Background
2 years of customer service experience
Strong attention to detail
Proficient computer skills including Google products
Experience with Shopify and social media such as Facebook
Professional demeanor and attitude
Excellent written and verbal communication skills
Time management multi-tasker, able to prioritize projects and follow up with customers in a timely manner
Experience with communication escalations
Highly empathetic
Benefits
What We Offer
Remote work / flexible schedule
Health, dental and vision insurance
Paid time off (PTO)
Sick days
Paid holidays
Short term & Long term disability
Life insurance
401(k)
Employee assistance program
FSA program
Home office & Internet stipend
Company discount
Team building activities
Company-issued computer