Be on the front lines helping patients and providers with a fast-growing healthcare FinTech.
About Cherry
Cherry is a rapidly growing Buy Now, Pay Later solution for medical practices such as dentists, medical aesthetics, and veterinarians. Founded in 2019 by Stanford entrepreneurs with a successful track record, Cherry is backed by top investors including Kleiner Perkins and DCM. Their mission: make healthcare services more financially accessible while helping practices grow.
Schedule
- Full-time
- Remote (US)
- Flexible shifts including weekends and some holidays
What You’ll Do
- Handle inbound and outbound calls, chats, emails, and texts to assist providers and borrowers.
- Work toward one-call resolution for customer inquiries.
- Review and track a high volume of customer interactions daily.
- De-escalate complex situations and provide problem-solving resolutions.
- Document all account-level issues accurately.
- Collaborate with management to improve processes and customer experience.
- Contribute ideas to enhance team performance and overall company growth.
What You Need
- 1+ years of customer support experience.
- Experience in consumer lending or financial products preferred.
- Strong multitasking, communication, and conflict resolution skills.
- Ability to thrive in a startup environment and adapt quickly.
- High school diploma or GED required; college degree preferred.
- Proficiency in Excel/Google Sheets highly preferred.
- Excellent written and verbal communication skills.
Benefits
- $75K base pay + $25K bonus potential.
- Generous equity grant.
- Medical, dental, and vision insurance.
- Fully remote company.
- Summer and winter company retreats.
This is your chance to join a high-growth startup where customer experience is the core of success.
Don’t wait—apply today and grow with Cherry’s customer-first team.
Happy Hunting,
~Two Chicks…