Help specialty medications reach patients faster by making sure customers get real answers, not runarounds. You’ll triage tickets and calls, solve issues with cross-team support, and turn recurring pain points into product improvements.
About House Rx
House Rx builds tools that make specialty medications more accessible and affordable for patients. Their platform supports pharmacy management workflows, and they work across engineering, clinical operations, and customer success to improve the end-to-end experience.
Schedule
- Full-time
- Remote (United States)
- Customer-facing role handling inbound tickets and phone calls
- Collaboration across Engineering, Clinical Operations, and Customer Success
What You’ll Do
- Triage, prioritize, and resolve incoming support tickets and customer phone calls using a support management platform
- Communicate updates proactively with the support team to coordinate and resolve complex issues
- Respond with empathy and urgency, ensuring requests are followed up on and closed out in a timely manner
- Categorize support requests and customer feedback to surface trends and improvement opportunities
- Become a subject matter expert in House Rx workflows and the pharmacy management system to educate and support users
- Partner cross-functionally to remove blockers and improve the overall customer experience
What You Need
- A positive, collaborative problem-solving mindset and a genuine interest in helping customers
- Strong verbal and written communication skills with the ability to build rapport across teams
- Ability to stay organized under pressure and prioritize quickly when volume and scope change
- Calm, empathetic, solutions-focused approach during stressful situations
- Comfort in an external-facing role, including handling inbound customer calls and feedback
- Clear understanding that your work impacts patient care and urgency matters
Benefits
- Expected base salary starting at: $63,000
- Compensation may vary based on experience, skills, and knowledge
- Compensation packages may include equity, paid time off, and benefits (as offered)
This one’s labeled “New,” so if you want it, don’t overthink it. Get in early and clean.
You’ve got a couple application questions in there (computer support experience, what inspired you, timezone). If you want, paste your rough answers and I’ll tighten them up so they sound confident and human without fluff.
Happy Hunting,
~Two Chicks…